Carini Home Services

Lys Severtson on Carini Home Services

Our kitchen sinks were backing up. Carini was able to come the next day and do a thorough cleaning of the drains. Unfortunately, the next day they backed up again. They were quick to come out a second time and even comped us the visit. On top of the great service, Adán was friendly, courteous, explained what had most likely happened so that the clog didn't clear the first time, and even put everything back under our sink in a neat and tidy fashion.

SUSAN LEIATAUA on Carini Home Services

Nothing but amazing things to say about Carini Home Services. The team was thoughtful, experienced, and knowledgable in each interaction. My mother is elderly, and the work was being done in her home. We thought the process of replacing her heating and air system would be daunting. However, they communicated each step of the process, took their time in ensuring her mind was put at ease, and went out of their way to answer any questions we had and provided an array of options. Our main contacts were Azil and John - both so helpful. Many thanks to the incredibly capable team at Carini Home Services.

Sam King on Carini Home Services

I needed a quote for ductless mini-splits in our single-family home here in Poway (~1,800 sq ft). Shawn came out and educated me on my options, and I settled on a tri-zone split plus a single large unit for the living room/common areas. I went with Mitsubishi and opted for both cooling and heating. They were able to schedule me without delay and the entire job took about 2.5 days. The teams were professional and courteous and we had excellent communication throughout. Very pleased with the quality of work. A big thank you to Shawn, Howard, Caleb, Javier, Chris, Jason and Kristen. Bring your business here!

Kymberli Clement on Carini Home Services

3 for 3 with Carini Home Services. They installed our HVAC system on 2008 and has been out twice for service calls. Both service calls were scheduled quickly and easily with the service performed with success. The technicians were knowledgeable, friendly and got the job done. Thanks for the heat just before a surprise rain!

TL on Carini Home Services

I rarely leave 1 star reviews, but I can no longer bite my tongue. We have been very patient, understanding, and polite but now I just feel taken advantage of... and mind you this was a $20k job. This is going on 10 months now...

After purchasing our new home, we decided we needed to get central heat & air. My mom is disabled and has medical conditions and is on certain medications that explicitly warn her to avoid heat/hot weather conditions. So, we made an appointment with Carini after reading great reviews and a positive previous experience with Clint for a gas line fix at our old home.

We signed the proposal for a heat pump and air handler on 12/16 and was told the job could be done by 12/24, if not by NYE. Well, some space and product dimension issues arose and caused a slight delay in the receipt of the unit. Not a big deal. But what was hopefully going to be completed by 12/31 didn't happen until Mid-March.

There was a major lack of communication between the techs and our household and the communication we did receive was always incorrect. We kept being promised a completion date, but it kept changing. At one point, we were even told, "It'll be done Friday, no matter what". And then Friday afternoon, the techs said "See you Monday morning" because it wasn't done. I literally had to email them and ask them to please stop promising us completion dates because it was only causing us disappointment. We never asked for any specific time frames or commitments, they just kept overpromising and under delivering.

Over those 3.5 months I noticed a lot of sloppy and forgetful workmanship including leaving old ducting and garbage under our house even though its removal was part of our agreement, debris left in the return after cutting the hole for it, an unconnected duct, and even leaving the very large return exposed and uncovered while we waited for the custom covers to get in. I had to request a temporary solution, because I was afraid one of our dogs would fall into it. The install failed the initial HERS testing because they forgot to seal the new floor registers.

However, the most frustrating part was when our unit stopped working just 7 months after the install. I called them on a Weds to have it checked out and was told they couldn't come until Monday. I said okay. My dad crawled under the house to check out the unit to see if it was something that could be easily fixed and we discovered that they never installed an air filter and so 7 months of debris and dog hair was covering the coils.

So, I called back to inform them and got someone to come out Thursday. We found out that this lead to the motor breaking and a new one had to be ordered. Because of my mom's medical condition, we went out and purchased a portable AC unit from Home Depot for $347 as we had no idea how long this would take.

I didn't hear from anyone until I reached out Monday and then was scheduled for someone to come out Friday for the motor replacement. We requested reimbursement for the portable ac unit and was asked to just return the unit because they said they would have loaned us one if we had asked. I asked why it wasn't offered and they said because it's only for the elderly and severe conditions. I reminded them that we got central air because of mom's medical condition and it's okay that they didn't remember but it would have been nice if they would have at least asked qualifying questions.

After all of this and a lot more I'm leaving out, the only thing we asked for was that AC reimbursement. I figured they wouldn't oblige, but it was just even more upsetting to learn that they had a plausible temporary solution for us but didn't bother to offer it. They keep telling us that everything that's happened has been "worst case scenario" and I'm floored that they still fall short of providing an average customer service experience for these worst case scenario conditions.