Action Air

I was a loyal customer of Action Air for nearly a decade. During that time I purchased two HVAC units from them, maintained a service club membership, and referred multiple friends and family because their customer service used to be excellent. I never expected to be writing a review like this.

We recently called Action Air out as our heat went out during subzero temperatures. The technician was able to temporarily get it running but told us it would likely fail again that night. This was especially concerning to hear as we have a baby. When I asked what we should do if that happened, he told us to get a ladder, go into the attic, and troubleshoot it ourselves. In the past, Action Air always assured us they would return as many times as necessary to make sure we had heat until the repair was completed.

Additionally, were told the repair would likely cost $400–$500 but were ultimately charged over $1,000. The technician also failed to document the necessary unit information, which delayed the repair and left us going additional days not knowing if our heat would fail again.

Once the repair was completed, we were ready to put the initial issues behind us. However, a couple of days after the visit we noticed a water stain on the ceiling near the HVAC unit. They sent the same technician back out, who said he couldn’t determine the cause but was certain it wasn’t related to his work. After he left, we discovered multiple areas of damage in our home caused by his ladder.

We were told the HVAC manager, Mark, would contact us. He did call initially, but when I returned his call and left a voicemail I never heard back and had to follow up myself. We eventually scheduled a time for him to come inspect the damage. I took time off work to be available at the agreed upon time, but the appointment time came and went without any communication. When I called the office, they said they were unaware of the appointment. Mark later said he couldn’t remember what time we had discussed and the office didn’t put it on his calendar.

Afterward, the office manager emailed claiming she spoke with Mark and he started he had called me shortly before I contacted them—which was not accurate—and suggested he may have been delayed by an office meeting. At that point, the explanations were inconsistent and it felt like the focus was on defending staff rather than addressing the damage done to our home.

I’m leaving this review because I once agreed with the many positive reviews about Action Air. Unfortunately, based on our recent experience, they no longer appear to operate the way they once did. Given our long history of referring friends and family to Action Air, this experience has been especially disappointing. We simply wanted the damage to our home repaired and the situation handled the way it should have been from the start. However, there was no follow through to make this situation right and we are now left to deal with the damage they caused on our own.

I have used Action Air a couple of times during last summer and this winter. The tech I had last summer was more familiar with my Bryant Evolution System. The tech Cam, who came to my residential home to inspect my issues, wasn't familiar with the Smart Thermostat for my Bryant system. At this current time, I have no heat using the heat pump. It can't be tested according to Cam for another month. Therefore, I am forced to rough it since I can't afford to use auxillary heat (electric furnace) to pay the high cost heating bills for another month as I was told would be the time they could come back to test the system. It could be a defrost board issue or refrigerant leakage in the coils. We won't know until it is tested. I have asked for callbacks from their manager. Not happened. I am left waiting here for whenever they get ready or if they plan to call since I have paid upfront the $89 service call, signed up for club membership, which I am sure the tech gets a commission for this item. When I called back to the company, I asked again to speak to the HVAC Service rep. He wasn't available and never returned my call. I am sure now since they received my payment, they really don't care if I get the service that is needed as soon as possible. I, now want a full reimbursement for my Chase credit card payment and I will go elsewhere for better service. All they wanted was my payment re the membership. As I have stated the tech wasn't familar with my thermostat which I explained to him how it operates. As far as looking at my heatpump unit outside he could see it was frosted over, but didn't want to go any closer to it to look at any areas of the pump. I am very disappointed in their service and how they do not take care of their customers. Especially when we are having extremely cold temps at this time. Plus, I am a senior citizen with health issues where I can't be in the cold temps for too, long. His statement to me since he didn't call me back nor have his manager do so was, "It will be a month prior to servicing your equipment even with a membership I paid upfront. This is unacceptable. I have contacted my bank, Chase, to dispute these charges. I am not paying for service that isn't being taken care of nor a service call when the heat pump wasn't inspected nor tested, along with his ignorance of understanding a Bryant Smart Thermostat. And I asked when I called in if they serviced this brand. Hayley stated on yes, all the time....What a disappointment for service to customers who can't afford to through many HVAC companies to get a competent and honest company to do honest work. I will never recommend this company to anyone.

I had an excellent experience working with Josh H. on the purchase of my home’s HVAC and furnace. He was professional, straightforward, and communicated clearly and honestly throughout the entire process. Josh demonstrated strong product knowledge and came well prepared, offering thoughtful solutions to potential issues before they became problems. He showed genuine interest, respect for the customer, confidence in his company, and was consistently punctual. Most importantly, he provided fair, realistic, and affordable pricing. I would highly recommend working with him.