One Hour Air Conditioning & Heating

Michael Bell has serviced our ac In the past as well as today . We have a service agreement for twice yearly maintenance. He is very knowledgeable, polite and careful walking in and out of house . He’s very polite and personable. Good job Michael!

My Kudos to One Hour Air Conditioning & Heating. I've had Rocky Smith come out in the past and he did a fantastic job on my regular maintenance. Last Friday 2/27/26, James Laisure was the tech that came out. He did very thorough explanation of what he was going to do. After he did his inspection, he took pictures of the furnace and the concerns, again his explanations and pictures helped me understand what I needed to do for preventative maintenance, and what he needed to do to get me back in shape. Overall it was not a major event, but it was good to have a competent tech know what to do, and do it in a professional manner and the charge was not expensive. I would add, since we are on their heating and Air semi annual maintenance plan, it's easier to remember what I need to do to keep my unit in good order. My furnace and air compressor units are 5 years old. Thanks for having well trained courteous techs. Highly recommend the Fort Worth group.

Revising review from 5 to 0. Do not use this company…. I had to hire Air Worth to come in after two days later and fix EVERYTHING THEY TOUCHED. Rocky was very pleasant and seemed to be a competent technician….. BUT Rocky recommended putting 6 lbs of 410A Refrigerant in to our 5 Ton unit without do a leak check that is required (if you are a ethical company) prior to filling unit with that much Freon. 24 hrs later $800 worth of Freon was gone (plus some more) because Rocky did not bother to do a leak check. Called different HVAC company AIR WORTH to troubleshoot system that Rocky from One Hour Air did not properly diagnose or repair…. AIR WORTH did a through check of system to find out where freon was going and found a HUGE leak at the outside compressor. To make matters worse, Rocky also mis-diagnosed our heat strips as being defective …. He did not know that you have to override the “staging” of heat strips to correctly assess if any of the heat strips were not working…. Rocky incorrectly diagnosed that two out of four heat strips require replacement…. When it turns out that only two heat strips are supposed to come on (at first) if you only turn on the emergency heat at thermostat…. He did not even know that emergency heat had to be put into TEST MODE to correctly check all heat strips. Rocky is a pleasant person, but epically incompetent TO BE able to correctly diagnose HVAC problems. If I could give a “0” review I would… requested a partial refund for the Freon fill that ultimately went straight into atmosphere—- which is not supposed to happen and why thy have a stare “License” to protect the environment. REGIONAL CUSTOMER SERVICE DIRECTOR Leslie Humphrey SAID NO REFUND as Rocky claimed that I declined his recommendation for a leak check…. Simply not true. If unit had been only 1 or even two pounds low then the “recommendation” would have been appropriate to suggest to customer- but he estimated it needed 6 pounds - in this situation there can be NO RECOMMENDATION at that point - it has to be a required leak check!!!! I Have filed a formal complaint with TX PUC - as this should a violation of there required “workmanship quality and professional procedures” requirements. One Hour Air is a MEGA corp company that is dangerous, incompetent, unethical, and crooked. DO NOT USE EVER!!!! You will regret it!!!!!

We had a great experience with Rocky. He took the time to educate us on our system and point out the shortcomings he found without trying to hard sell solutions. He made recommendations and explained the why and the benefit for each. Highly recommend.

Terry was great. He arrived on time, did a full assessment of my furnace like I requested, and didn’t try to sell me something I didn’t actually NEED. He even took the time to talk to me about the most basic repair options through the most elaborate and had a quote for each. He also had no issues with me running my options by my Dad on the phone. All within about an hour. I have a 26 year old furnace and had already expected the outcome of full replacement. I believe the price they gave me was fair compared to the rest of the market.