Heating and cooling service provider in Franklin, Tennessee offering repairs, replacements, maintenance, and help with indoor comfort concerns.
Customers often highlight timely arrivals, respectful communication, and thorough workmanship. The company’s technicians are noted for explaining options and solving challenging installation constraints Local experience that helps homeowners across Franklin, Tennessee compare a more region-aware provider.
Franklin and nearby Middle Tennessee communities; call to confirm coverage.
This listing includes additional business details, homeowner trust signals, and stronger comparison information.
This listing includes service information, customer review signals, a photo gallery, and public contact details to help homeowners compare this business more easily.
This profile includes more business details, homeowner trust signals, and a fuller public presentation.
Heating and cooling system diagnostics and repair; AC and furnace replacement; seasonal tune-ups; indoor air quality and humidity solutions.
Reviews point to fast response times, especially during urgent weather events, and clear communication from technicians. Many customers describe thorough inspections, careful installations, and thoughtful problem-solving in tight spaces. A number of comments praise help with humidity and indoor air issues. There is at least one complaint about pricing transparency on a water heater job, suggesting experiences may vary.
We moved to Nashville a couple of years ago and needed to establish relationships with service providers Copeland was referred by a friend. From the first visit (and repeated visits since) these guys have been terrific to work with. Michael & Tyler are the technicians that have done our service work. Each time they've been to our home they are timely, thorough and professional. I'm not an HVAC guy at all and these guys make me feel comfortable that our system is in good hands.
We had a great experience with Copeland Home Services on the HVAC side while addressing mold and high humidity issues in our home. This was a large and complex project, and it was handled with complete professionalism from start to finish.I had immediate peace of mind when Nathan came out for the initial inspection and quote. He was knowledgeable, thorough, and took the time to explain the process clearly.The installation team, Joseph and Isaiah, were outstanding. Their dedication to doing the job right truly impressed me. They were polite, respectful, and answered all of my questions along the way. They even stayed very late on the final night to make sure everything was completed correctly—which speaks volumes about their work ethic and pride in their work.We’ve had no issues since the installation, and the results have been exactly what we needed. I’ve also appreciated how Copeland consistently shows up and takes care of any issue that arises.After working with several other companies, I can confidently say Copeland Home Services is head and shoulders above the rest. Highly recommend.
Copeland and Sons quickly responded to our need for heat during the ice storm. We were without electricity and heat and needed our gas fireplace fixed as soon as possible. They were very kind and responsive over the phone. Tyler S., our technician, was at our door within a few hours of our call. He was very knowledgeable and quickly got our fireplace working and producing heat. He checked out all the components of our fireplace and explained what was wrong. He took his time and answered all of our questions. I will definitely use Copeland and Sons again. We highly recommend them. Thanks again, Tyler!
I recently had both HVAC units replaced, and I can’t say enough good things about the experience. Joe and Isiah handled both installations, and each time they were extremely polite, professional, and considerate. They did an outstanding job.Without getting into all the complexities, both installations required creative problem solving due to the constraints of my existing home layout. Each time, Joe and Isiah took the time to identify solutions that worked within the space and corrected shortcomings from previous installations. Their communication was excellent throughout the process, and they installed the units in very tight, hard to reach areas which is incredibly impressive.A special shout out to Brad, the GM, for his help in identifying issues with my existing systems and working to ensure everything was corrected properly.While HVAC replacements are never inexpensive, they worked with me to make sure I had what I needed without breaking the bank. The quality of the work absolutely reflects the pricing.I’ll be using them again for all my future HVAC needs and would highly recommend them to anyone looking for quality work and a professional team.
My family has supported this business since Nathan Copeland was young and came to work with his dad, Frank Copeland, Jr. They overcharged me $5,140.00 for a simple water heater replacement. When I asked, they would not provide me with a breakdown of services with prices to support their unreasonable charge. I am a senior citizen, and I feel exploited! I do not recommend this company. They continue to advertise they are Better Business Bureau accredited with an A+ rating, and they are NOT accredited there! The image below is a recent mailing I received in the mail from them. I believe this to be unethical.
Share your experience with this business. Reviews are moderated before they appear publicly.
Same-day service may be available for certain jobs.
Browse local businesses, homeowner reviews, and featured providers across Franklin.
Claim this listing to manage your business details, respond to reviews, and keep your public information accurate.