Houk Air Conditioning DFW

My A/C stopped working. Called Houk and thank you Anthony arrived to help me out. What a great service member. He explained the issues I was having and gave me options. Which I like having. He performed a through inspection and replaced my filter. Thank you Houk for not just the service but a great employee - Anthony. Was so satisfied I decided it would be worth it to have a maintenance contract. Thanks again.

Very good experience from getting the quote to having the installation completed in a neat and professional manner. I found the installation crew to be polite and focused on doing the best job possible for me on the installation. They went out of their way to keep me in the loop on the progress of the job. On completion, they showed me how to operate the new system in a manner that I could understand. Cost wise, the HOUK quote was the lowest and most long-term cost efficient of the multiple quotes I received. This is the second total HVAC system that HOUK has installed at my home. The first Trane system I bought from them last 18+ years. Highly recommend.

Technician assisted us with what’s apparently called “dirty sock syndrome” on our brand new units. I guess this dirty sock smell happens from humidity in the attic where the HVAC units are. We had the condenser coils cleaned with an anti-microbial and anti mildew product. The technician also showed us a ventilation control system that we did not know that we had and apparently that filter needs to be cleaned out every so often. Time will tell if the smell is 100% gone since the service was just performed yesterday but so far we’ve seen an Improvement. Overall, I don’t feel like I fully understand why this is happening on a 1.5 yr old system but will Continue to educate myself and make sure that we are maintaining what we need to maintain on our end. We signed up for their annual maintenance plan, which includes two visits for both units annually. The technician also educated on the S on what to pour into the lines to keep things clear so we will continue doing that every three months when we switch out our air filter. I really appreciated the education and time the technician spent here. I know there was a lot of focus on the air-conditioning system and I forgot to ask about the furnace Since we are in between weather patterns here in Texas. Overall, had a great experience, and I feel that the price was fair! Still bothered at why this dirty sock syndrome is even happening because I’ve never had an issue out of all the homes I’ve lived in with this before.