Jacobson Heating & Cooling handles repair, maintenance, and replacement of residential heating and cooling systems in the Grand Rapids area, with extended daily hours to accommodate scheduling.
Area-focused team with consistent scheduling availability, clear communication on options, and attention to cleanliness during installs. Offers estimates for replacements and coordinates equipment choices suited to home needs and available incentives.
Serving Grand Rapids, MI and surrounding neighborhoods from their location on Eastern Ave SE.
Furnace and AC repair, maintenance, and replacement; new system installation; thermostat replacements; basic duct and vent adjustments associated with equipment change-outs; guidance on available rebates with qualifying equipment.
Reviews frequently note prompt response, courteous technicians, and tidy work areas during installations. Many customers mention long-term relationships with the company and clear explanations of options. Pricing is often described as reasonable, with some feedback mixed around diagnosis consistency on isolated visits.
Jacobson is the best. We have used them for decades. Local family owned, very prompt in response, offered trouble shooting ideas when closed, knowledgeable in exploring HVAC options and operations, reasonably priced, service and sales employees courteous and friendly. We highly recommend.
We had a new furnace installed and Matt and Matthew did a great job!! It was a big job because of our old vent pipes and filter box but they still got it done all in the same day! Protected the carpet, courteous, and showed me how to change the filter now that it was a different set up. We’ve been working with Jacobson for 20 years and will continue to use them for all of our HVAC needs!
We have used Jacobson for year. We had our furnace blower motor replaced in 2022, then January of 2025, we had the heating element replaced. The tech we worked with last year was awesome, hard working honest guy. I asked him how long does he think we have until we need a new furnace. He said you’ve replaced the two biggest parts, this will last you years. Well January 2026 our heat goes out again. This doofus of tech comes in, doesn’t even do any thing and says we need a new furnace. We asked him about the replacement parts and why they didn’t last or if they honor any warranty and his response was “well they really only last a year or two”We were blown away. He was super just weird and shady. The owner came out to do a quote for a new furnace but why would we purchase a furnace from a company whose parts don’t last??? We ended up getting a quote from a different company same day and was able to get a new furnace the next day. We will never be doing business with Jacobsons again after this experience.
December 2025. Since our furnace, AC system and water heater were each 20-25 years old and showing wear, we brought Jacobsons Jeff Vanderson (co-owner) in to give a quote.Energy rebates and cost savings from changing out all our old units at same time along with their Daikin (former Amana) 12-year parts warranty convinced us to do a complete change out. So a hi efficiency 97% Daikin furnace plus AC coil install (outside unit will be installed later in spring), a Bradford White water heater and an AprilAir humidifier with outside air temp monitoring. Paid $12k+Nothing is cheap, but I’m confident these new systems will provide many years of reliable service.Jacobson sent a 3-man Install crew (Matt, Ryan & Matthew) who arrived, as scheduled, at 8 am Monday and were largely done by 1pm. They cleaned the floor under the old furnace and water heater zones before installing our new systems. All nicely tooled new sheet metal ductwork was formed to blend into our existing ductwork.We’re now enjoying nice even temps with the LOW SPEED (super quiet) continuous running efficient circulation fan. It automatically kicks to higher speeds when more heating or cooling is required. No more finger ‘sparking’ either as the AprilAir humidifier nicely remedied our dry indoor winter air to the exact level indicated by the humidifier control unit. I know because I verified the humidity % using my professional Taylor guitar humidity sensor I use to keep my wood guitars at proper humidity levels inside their cases.I used to use Jacobsons to service some of our business furnace units until I sold my business 11+ years ago. Their tech crew proved to be the best of several outfits we tried back then. I’d say they still rate tops for fair pricing and quality service people.Robert Kingma
This past week we had Jacobson replace our furnace. Right from the service call to Mr. Tom that came out to give us a estimate, everything was very professional. Then when Mike and Adain came to put the new furnace in, again very polite, and they were very organized. Even when they completed the job, they cleaned up the floor and took the old furnace with them. Which we really appreciated as we didn't have to worry about getting rid of it. We miss Jacobsons mom in the advertisement. Call my son's at Jacobson! We feel like we have some new friends!
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