Local HVAC contractor providing heating, cooling, and water heater services with an emphasis on timely scheduling, careful installs, and clear communication.
Clear communication during diagnostics and quotes, punctual scheduling, and attention to cleanliness. Options are explained before work begins, and installations are coordinated to minimize downtime.
Based in Grand Rapids and serving nearby West Michigan neighborhoods and suburbs.
Heating and cooling system diagnostics, repair, and replacement; seasonal tune-ups; furnace and AC installation; heat pumps; water heater solutions; indoor air quality checks related to HVAC equipment.
Customers frequently mention prompt scheduling, thorough explanations, and courteous technicians. Many note smooth, same-day or next-day installs when systems fail, along with clean work areas. Reviews also highlight clear options and maintenance plan guidance. Pricing is described as straightforward with details provided before work begins.
Pro-Tech was called for a furnace checkup on 20+ year old system. Upon arrival and inspection, the furnace was deemed unsafe, as the heat exchanger was leaking carbon monoxide into the home. Pro-Tech was quick to explain and address the issues, present a quote, discuss my needs and provide options. Install was quickly scheduled due the safety concerns of the existing furnace and cold weather, install went smoothly and was completed in a day with revisions to my existing system for efficiency. I would HIGHLY recommend Pro-Tech for any HVAC needs! Thank you Andy - your crew did an outstanding job meeting my needs and safety concerns!
Called Pro Tech to see if they could assist in my one off situation with getting a hot water heater in my basement, it’s an old farm house that was built back in 1880 and was told by another company that I will have to go to a tankless water heater setup which is 5k more. David from Pro Tech came out and assessed the situation and took measurements and confidently told me that he has full faith that they could make it happen and they did. Within a few days Techs Matt and Zach who were both very professional came out along with David and they got the new one in and drained and removed the old one with assistance from another tech that also came out to help with the removal. Zach stayed behind and also installed a new dryer vent for me that needed to be replaced. I just wanna thank David and the guys from ProTech for the hard work and professional they displayed and for saving me thousands of dollars, you have a lifetime customer!
Jacob P from Pro Tech Heating and Cooling performed my furnace tune-up today and showed me before and after photos of the igniter and blower which both definitely needed to be cleaned. He is very customer friendly and did a great job communicating why it is important that I consider the Energy Saving Performance Agreement for my AC and Furnace for the discount benefits as well as to secure proof of service for my AC Warranty. I have found all the Pro Tech service employees to be very professional and knowledgeable. Thank you, Jacob.
These guys are great! The day purchased my maintenance contract (solid deal, comparatively), a tech was scheduled to come out the next day. Jacob was his name, super-knowledgeable and answered all questions I had about optimal use of my HVAC. Highly recommended. Jacob is the best!!
We were blessed to get a new furnace installed by Pro-Tech! The technicians arrived on time and were very friendly. Big shout out to Scott, Kevin, Jake, Matt and Russ, on call tech. They did a great job installing the unit and answering any questions I had. Very respectful of our property too! Thanks guys for a great install! ????PS. I don’t particularly care for the way the unit will heat the house then cold air literally blows out after it reaches that temperature. It’s winter and we are freezing upstairs because it only heats the first floor. ?????????
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Emergency service may be available for urgent issues.
Comprehensive multi-point system check and cleaning.
No-obligation in-home assessment for replacement options.
Standard replacement with removal of old unit.
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