Shines Energy

I was very impressed with my mini-split heat pump installation today with Shines Energy. From the very first call, the service was excellent. A Home Comfort Advisor, Liam, was booked to come out the same day, and I even received a text when he was on his way. He provided a clear quote and available installation dates. Once the install was scheduled, I received another confirmation text. Simon arrived the next day to check that all electrical work was at code. On installation day, during heavy snow, Connor and his apprentice Andrew arrived on time at 8:00 a.m.and didn't waste any time going straight to work. Connor was outstanding — very polite, knowledgeable, and extremely efficient. He quickly and skillfully installed the two indoor units and also handled all the necessary outdoor work to successfully complete the installation. Everything was done with confidence and professionalism. When the installation was complete, Connor took the time to carefully walk me through how to operate the new heat pump so I could get the best performance from it. That extra effort was greatly appreciated. From the first call to the final check, it was a great experience and a smooth, professional install. I highly recommend Shine's Energy. Five Stars for Shines.

Good experience with this company and will always recommend them. All the crews were awesome and characterized by great professionalism and service. Thank you for the new central heat pump in my house. I cannot stress the amazing job done by John and Simon with the electrical work in my house.

The young fellow that came to clean my heat pumps was very informative. Taught me a few things about them and he was very friendly and courteous. We had a great conversation while he was doing his work. He left no mess and he did a great job. Two thumbs up to this young fella and this company did a great job thanks.

I discovered my heat pump was covered in ice, and I was really nervous about what the technician would find and what I would be charged for the service. Spencer to the rescue! He arrived on time, was friendly, considerate and understanding. He got to work, kept me informed about his findings and actions, and in a short time my heat was working well. Furthermore, he answered all my questions and provided information to help me maintain my unit going forward. The cost of the service call was surprisingly reasonable. I sincerely appreciate his non-condescending approach, and feel really confident in his work. Thank you, Spencer and Shines, from a very satisfied customer.

Shines Energy has been a delight to deal with. Liam was great in helping me choose the right product and configuration. Connor and his helper were amazing in the installation. Friendly, organised, neat, hard working, and agile in navigating the attic for the challenging piping layout. ??. And all this, despite the cold and rainy day they had to contend with. Couldn’t ask for a better company or crew. Well done, and thank you!