American AC & Heating

Pedro & Milton were very professional and courteous. They explained all the work that was done in a way we could understand. Made sure everything was running correctly before leaving. They stayed until we were satisfied. Very happy with the service they provided. All work done was under warranty.

Pete was our maintenance guy. He was very knowledgeable about the issue we were having and repaired it right away at no cost. It has been 6 months since we’ve installed our new AC units and foam insulation, and our electricity bill has never been as low as it has been now. We are extremely satisfied with the customer service we’ve received. They are always available to assist us. Thank you!

We had a bad experience with this company, very low quality work done, not professional at all like they claim to be. This guys literally went to the local Dollar Store to buy an extension to connect it to the mini split to make it reach the power outlet. All mini splits were set up all un leveled. Bad work done! I went ahead and paid a cancellation fee of $1,250 on my contract so they could take it all down. We had a great experience with the financing guy he was super nice, but I can’t say the same about the business.

I had a “new” HVAC system installed at my house through American AC. Because I worked with them previously, I was offered employee pricing. At first, I was grateful. But in the end, I feel completely ripped off.

I purchased a 16 SEER unit that was supposed to come with a 3-year labor warranty. Instead, they only gave me 1 year. From the start, the system had issues. Most notably, a horrible sewage smell throughout my home. I called them several times, they came out, but the problem was never fixed. The smell eventually went away on its own, and I doubt it was because of their work.

A little over a year later (conveniently after the warranty they “decided” to give me expired), the system stopped cooling properly. It would still run, but barely cooled the house. American AC quoted me around $1,600 to repair it and even wanted to charge me for Freon when the AC didn’t even need it. I called another AC company instead. That company told me the part that failed was under the manufacturer’s 10-year warranty (NOT American AC’s). They replaced it, charged me $500 total for their labor, which still feels expensive but not $1,600 expensive, and now my AC runs colder and better than it ever did with American AC’s installation.

Here’s the kicker: the part American AC originally installed (shown in the pictures I’ve attached) was inspected by both the independent repair tech and another HVAC technician I personally know. Both confirmed the same thing: the part looked used or of very poor quality and definitely wasn’t just a year old. In other words, American AC put a bad component into my “new” system from day one.

When I did reach out to them, their response showed zero accountability or willingness to help. Instead they seemed motivated to make some money. They didn’t seem to care. And if they can treat a former employee this way, imagine how they treat their regular customers.

I’ve moved on, but I want others to be aware: be very cautious with American AC. They’ll take your money, give you less than what they promised, and when problems come up, they’ll leave you hanging.