Local HVAC and commercial refrigeration service handling diagnostics, repair, and maintenance for comfort cooling and refrigerated equipment.
Local service with a focus on timely diagnostics and practical repairs. Technicians work to identify issues quickly, source needed parts, and restore equipment function with minimal downtime.
Greensboro-based, serving nearby Triad communities including High Point; call to confirm coverage.
Heating and air conditioning service and repair; commercial refrigeration diagnostics and repair for units such as walk-ins and reach-ins; system troubleshooting, parts sourcing, and maintenance checks.
Reviews frequently mention quick response times and same-day efforts to restore cooling or refrigeration. Several customers note courteous, professional technicians and clear troubleshooting. Some reviews raise concerns about billing clarity and higher repair costs on certain visits, as well as difficulty reaching management for follow-up on invoices. Overall sentiment reflects efficient workmanship with mixed experiences around pricing and communication.
High Point Refrigeration & Air Conditioning Company is reliable and fast when it comes to fridge repairs. They responded quickly and had our commercial fridge up and running in no time. The technicians clearly know their stuff and work efficiently.However, the cost is on the high side — repairs typically range from $500 to $800 per visit, which can be close to 80% of the cost of a new fridge. Unless it’s an urgent situation, it might make more financial sense to invest in a replacement instead of going through a repair.
I spoked with Joshua (owner/supervisor). His technician serviced my walk in cooler for the last two visits. I had my new unit put in 2020 by another company and the compressor failed just recently due to the company’s negligence. It was still under warranty but now is not because their work void the warranty. It cost me about $2300 to replace the compressor. I’m beyond irate. They said the service work would only warranty for 30 days. But I know anything can work beyond the 30 days and fail later because it’s not compatible. Joshua would not take responsibility for his employees negligence. I highly WOULD NOT recommend to any one needing refrigeration service. Call someone else, that’s what he advised me. I called on a Saturday and the answering service told me someone will call back and three days later, no call back. He doesn’t care about your service needs.On a separate note: Yes, you can smell Freon. The owner laughed like it’s not possible. 50 years in business, lol, more like 5 months.
This company responded promptly to our request for service. They came out in a matter of a few hours, and diagnosed our system very quickly. They worked diligently to find the appropriate parts that we needed to ensure that our system would function properly. They came back out the same day close to closing time to try and get our system fixed that same day since we have a small baby. They ran into an issue and we’re unable to fix it that evening, but came out on a Saturday morning when they are typically closed and fixed our system for us. We are very thankful that they paid attention to detail, came out on a day that they typically do not work just to fix our system, and they we’re very caring and professional. I highly recommend this company for any of your HVAC needs. You will not be disappointed!
Excellent well ran company! We recently had a broken AC unit and called High Point and they came straight to my house there shortly and had it fixed and up and running within the hour! The workers and owner was very nice and professional. Will definitely be using them moving forward!
Worst company I've ever had the displeasure of dealing with. They overcharge on the time that was spent at the location, and you don't find that out until they send you an invoice in the mail; at this point, the company becomes unable to be contacted. The receptionist is unable to help with any billing issues, for that the general manager is needed. While, we've had to contact this company on multiple occasions, the general manager is always unreachable. This company is literally scamming people by adding extra time into their labor costs.This brings me to to the second issue, they allow the serviceman that had come to help to not properly check what the issues are. They let them guess that the issue is fixed and leave. They gave us a $500 bill overcharged the time spent with the issue still persistent with our freezer; at this point we had to get another overcharged time spent, and another $500 bill. Since the invoices are sent via mail, we didn't even receive the first overcharge until after we had to have another serviceman come out. Resulting in two overpriced bills coming at the same time. This company is scamming people of their money, and become completely un-contactable for resolutions as soon as they send out their invoice for you to pay.
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