SBS-NC, LLC

“Pro Technician” installed New Capacitor, left it in box hanging free by the wires and took my mounting bracket with him when he left. Capacitor wires worked themselves loose and AC keeps malfunctioning. Contacted General Manager and we’ll see how they handle the situation.

The SBS-NC technician was friendly, professional and polite. Our AC issue was addressed and corrected quickly. His performance at our home was exemplary.

The only issue we had was that we were told to expect the technician to contact us sometime between 12:00 noon and 4:00pm on the day of our appointment. We waited for his call at home all four hours, but never heard anything from anyone over the phone or via text. We called the office shortly past 4:00pm. During that call we were told the technician had been held up and would be with us soon. He arrived at our door about an hour later.

We have a home warranty plan and this is the first time this company was assigned to assist us, and we are very happy they did! Hunter was the tech that came. He was very professional and informative. He put in the part that was needed and immediately the system started working properly. He checked our older system thoroughly and advised us what is needed. They were on time and sent us a text before and after service call. We highly recommend this company to everyone who is having problems with your heating unit!

Just a quick note to say your guys did a most AWESOME JOB, were extremely prompt, courteous, and had excellent attention to the details installing our new Comfortmaker heatpump. They are the exception, not the rule for sure, and are to be highly commended for a great job!
Very personalized attention, I seldom find service techs with that much passion for doing it right!
When I wanted to use my existing Wi-Fi thermostat, they at first thought it wouldn't work, but they got on the web and phone and accommodated the request and made it happen for me! This was most awesome! ??

The install turned out to be a major cosmetic and functionality improvement as well as they were able to move my condensation pump to the side and securing the lines from the outside unit much better and cleaner looking than before, giving me more room for my vehicles! They did this without me even asking them for these improvements and beat me to the request. ????
Whatever you're doing to keep these guys, hold onto them. In today's world of hard to find employees, they're golden!

Thank You Again for getting this done promptly and without a lot of headaches. I certainly hadn't planned on doing this, but I know the turnaround was very good considering it's probably peak season.
Everything I've read about any systems really comes down to how properly the system is installed and the company standing behind the install.
Your guys knocked it out of the park for details so I'm excited to believe it was done beyond right!

12/3/19 Had them come back out when my other heatpump upstairs died and my home warranty sent me somebody else who was irresponsible. I called them and they came right out, were more competitive than the other company and I refused to let anyone do the work except them because they did such an amazing job on the last job they were the only guys I trusted to do the work. They caught the fact my system was never right to begin with, reengineered the ducting in my attic and replaced all the plenums with a system that no longer makes any noise at all. I can't even hear it running anymore, it is absolutely amazing. These guys are first rate, I cannot say enough great things about their attention to detail and doing the job like a complete professional team. Courteous, On Time, Excellent work ethic never stopping till they got it done, just an awesome experience all the way around. Do not waste your time on anybody else, these guys are the BEST AROUND!

Needed a replacement AC unit because my system had given up, had 3 different companies come out and give me quotes on the equipment and installation and by far SBS-NC Heating & Cooling had the best value.

Not only were their prices reasonable and their equipment backed by a 10 year warranty but the service was top notch. Mike took the time to explain what he was going to do, the difference in equipment choices and he scheduled the instillation to happen ASAP, now I'm sitting cool in my house once again.

I would recommend Mike, Justin and Brian for anybody that has a AC/Heating unit that needs servicing or replacing because they did an amazing job!