Local HVAC company offering repair, replacement, and maintenance for heat pumps, furnaces, AC units, and ductless systems. Known for prompt scheduling, on-time arrivals, and clear communication throughout the service process.
Responsive scheduling, technicians who arrive on time, and clear communication from diagnosis to repair. Service coverage for common residential HVAC systems with options for maintenance and replacements when needed.
Serving Cornelius, Hillsboro, Forest Grove, Aloha, Beaverton, North Plains, and nearby areas on Portland’s Westside.
Heating and cooling repair, replacement, and maintenance for heat pumps, furnaces, air conditioners, air handlers, and ductless mini-splits; diagnostics and parts replacement; thermostat troubleshooting and replacement; comfort and efficiency assessments.
Recent reviews highlight fast scheduling, punctual arrival, and technicians who explain issues clearly. Many note quick diagnostics and timely completion once parts arrive. Customers also mention courteous communication from the initial call through follow-up. Overall ratings reflect consistent service and workmanship on heat pump and heating repairs.
After 9 months our new heat pump system registered a voltage problem and stopped operating. I called Best Owner in the morning and they asked me to give them a couple of hours to arrange a service call and then told me Freddy would be coming at 11:00 a.m. Freddy showed up at 11:00 on the dot, ran some quick diagnostics on the heat pump and the air exchanger, and asked if there was a separate damper in the kitchen on the other side of the wall. There wasn't a damper in the kitchen, but there is a damper in the attic that handles heating/cooling zones for the upstairs and the signal wire had a short that was causing the voltage problem. A few minutes later, and a couple of system resets, the problem was solved and heat returned to the house. Great service and experienced technicians make Best Owner a great partner in keeping our house happy.
Problem was my heating. I was referred by my friend to this company. They are very prompt, did a fast scheduling on the service and friendly. The appointment was late in the afternoon so, Freddy the technician diagnosed what’s wrong fast, got the repairs scheduled and did a great job explaining well what the problem was. I would highly recommend this company to anyone.
The best customer service around. Fast scheduling and right on time. Our service tech Danny was very knowledgeable and quick to diagnose the issue the first time and got the repairs scheduled fast. Once the part arrived he was back out as scheduled and got the repair done quickly. I'll be using them again in the future.
To me..Customer Service is priority one.B.O.D. won the day...easily.Our home had an older hvac system that was 20 plus yr.s old and was truly on its way out...In doing our due diligence,we definitely wanted a home town business and a close by business. We called around to a few local shops but only got messages. BOD actually answered the phones and came by the following day. We still had heat but the system was acting up. Dan from BOD stopped by and looked at it and tested everything.We all concurred that it was best to get a new system. We then met with Joel and settled on a new system...at a very competitive price.. The installers came a few days later an did the total install in one day and it looks great....Great service all around...these fellas were like a swarm of bees...a well tuned machine.My wife and I are extremely happy with our new install and with the folks from BOD....from office help to the install Techs. Our homework paid off in spades,and we highly recommend these folks for your hvac needs. YOU won't be sorry.Tom B.
Everyone at Best Owner Direct was fantastic from my initial phone call to installation of my ductless heat pump. I very much appreciated how friendly but professional each person was. I would highly recommend them to anyone.
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