Environment Masters provides residential HVAC service across the Jackson metro. The team handles system troubleshooting, tune-ups, and replacements, aiming for dependable scheduling and clear options at each step.
Clear communication, organized scheduling, and detailed service notes after each visit. Technicians focus on practical fixes first and present options for longer-term improvements when helpful.
Based in Madison and serving Jackson, Ridgeland, Flowood, Brandon, Pearl, and nearby communities.
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Heating and air conditioning repair, maintenance, and replacement; heat pump service; AC troubleshooting; furnace diagnostics; thermostat setup and replacement; indoor air quality checks and filter guidance; ductwork inspection and minor adjustments where feasible.
Customers consistently note on Google that service is prompt, explanations are clear, and the work is completed neatly.
Josh was very knowledgeable and a pleasure to work with. He did a great job and will be requested any time we need electrical services.
I’ve used Environment Masters since I bought my first home and have continued using them in my second home. I’ve always felt the service was excellent, so much so that I even did a commercial for them that ran on television and in print. Until today, I never considered using another company.I called for service because my thermostat wasn’t working. Since I have a service plan, they were able to send someone out quickly, which I truly appreciated. The technician was professional and did an excellent job.However, I was charged $425 for the thermostat replacement, not including the $88 service visit fee. I paid it at the time because I trusted it was a fair price. Afterward, I looked up the thermostat and found the same model retailing for around $122 at most. I called the company for clarity and was told it’s a flat fee that includes technician fees. It’s hard to understand how the additional labor and fees could justify an extra $300.I’m very disappointed by the excessive pricing with a company that I always felt was charging fair prices.***UPDATE***Customer service reached out to me today. This issue has been rectified to my satisfaction. I appreciate their care and concern with customer satisfaction. That’s the Environment Masters I know and love.
I was having an issue with my tankless water heater. I called on Saturday morning and was told everyone was booked and would not be able to get to me. However, mercy was on my side because later that evening I got a notice saying Nathan was on the way. Nathan was very pleasant and easy to work with. He answered questions and gave knowledgeable suggestions along the way. I am very pleased with the service.
The customer service from the beginning of this process all the way to the end was awesome. From me putting in a request online to receiving a call the next day, to the communication about their arrival, to the maintenance performed and the communication about next steps. This is how business should be, open and honest communication. I have to mention Paul. He was thorough and personable. I also have to mention Jonathan. He too was personable and professional.
Paul demonstrated exceptional professionalism and courtesy, delivering outstanding results. He provided a thorough, step-by-step explanation of his process. I highly recommend Environmental Masters, as they efficiently completed the task. Overall, I am extremely satisfied.
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