Environment Masters

I’ve used Environment Masters since I bought my first home and have continued using them in my second home. I’ve always felt the service was excellent, so much so that I even did a commercial for them that ran on television and in print. Until today, I never considered using another company. I called for service because my thermostat wasn’t working. Since I have a service plan, they were able to send someone out quickly, which I truly appreciated. The technician was professional and did an excellent job. However, I was charged $425 for the thermostat replacement, not including the $88 service visit fee. I paid it at the time because I trusted it was a fair price. Afterward, I looked up the thermostat and found the same model retailing for around $122 at most. I called the company for clarity and was told it’s a flat fee that includes technician fees. It’s hard to understand how the additional labor and fees could justify an extra $300. I’m very disappointed by the excessive pricing with a company that I always felt was charging fair prices. ***UPDATE*** Customer service reached out to me today. This issue has been rectified to my satisfaction. I appreciate their care and concern with customer satisfaction. That’s the Environment Masters I know and love.

I was having an issue with my tankless water heater. I called on Saturday morning and was told everyone was booked and would not be able to get to me. However, mercy was on my side because later that evening I got a notice saying Nathan was on the way. Nathan was very pleasant and easy to work with. He answered questions and gave knowledgeable suggestions along the way. I am very pleased with the service.

The customer service from the beginning of this process all the way to the end was awesome. From me putting in a request online to receiving a call the next day, to the communication about their arrival, to the maintenance performed and the communication about next steps. This is how business should be, open and honest communication. I have to mention Paul. He was thorough and personable. I also have to mention Jonathan. He too was personable and professional.

Paul demonstrated exceptional professionalism and courtesy, delivering outstanding results. He provided a thorough, step-by-step explanation of his process. I highly recommend Environmental Masters, as they efficiently completed the task. Overall, I am extremely satisfied.