Midwest Heating Cooling & Plumbing

I cannot say enough good things about Midwest Heating. From the first call to the final walkthrough, their team was professional, honest, and incredibly thorough. They showed up exactly when they said they would, explained everything in simple terms, and never once tried to upsell me on anything I didn’t need, which is rare in this industry. Josh was knowledgeable, respectful of my home, and took the time to make sure everything was running perfectly before leaving. Pricing was fair and transparent, and the quality of work was top-notch. You can tell they truly care about doing the job right and taking care of their customers. If you’re in the KC area and need HVAC work, Midwest Heating is the company you want. Trustworthy, reliable, and professional from start to finish. Highly recommend!

Midwest Heating truly saved the day when our furnace went out. Another company came out first and the experience wasn’t great—their pricing was much higher and the service felt unkind. Paisley, and their team stepped in and were amazing from start to finish. Our furnace is in a very difficult location to access, yet they handled the replacement without any complaints. They were extremely transparent about pricing and exactly what needed to be done—clear, honest, and straightforward. While furnace repairs are never cheap, their pricing was far more reasonable. With an event coming up in just a couple of days and our business freezing, their quick turnaround was incredible and everything was taken care of the next day. We’re so grateful and would absolutely use Midwest Heating again.

Had a great experience with Midwest to replace an old furnace. I submitted a form on their website, they emailed immediately to ask my availability for a visit, and Tom D. was out the next day to inspect my system and give us a quote. The quote was very thorough and after discussing ours needs/wants with him, Tom gave us a few options to consider. The quotes were not only extremely competitive, but also reasonably priced between the different tiers of options. I was pleasantly surprised by their quote for a high-efficiency unit compared to the numbers I got from other companies. The install went smoothly and it seemed like the crew took their time to do things right. I also appreciate how they’re a small locally-owned family shop, which is getting harder to come by these days as big private equity groups are trying to dominate the market and squeeze more money out of homeowners.

My wife and I decided it was time to replace our old HVAC system. The HVAC company we had used for years quoted us some prices for their different models, all being the same brand. The prices quoted were higher than I expected for a brand I wasn’t that familiar with. After researching HVAC brands online, I found two which consistently had good ratings for price, performance, customer satisfaction, and longevity. I selected Lennox and Trane as the two brands which best matched my needs. I then researched local HVAC companies who are rated A or A+ with Better Business Bureau of the Midwest Plains. Those searches lead me to Midwest Heating Cooling & Plumbing (MHC&P). They sell and service both Lennox and Trane and are a local family-owned business that have a long history in in Kansas City and surrounding area. They have outstanding ratings and reviews on Google and other social media sites. I now know why the ratings are so high. The customer service is excellent! James, our salesperson, is outstanding! He inspected our old model and did measurements. He proposed three models with Good, Better, Best price points, efficiency ratings, and technology for both he Lennox and Trane brands. His printed proposal was so straight forward and easy to read and understand. The proposals showed the comparisons between Lennox and Trane as brands and also and the comparisons of the Good, Better, and Best models within each brand. James told me his thoughts on the pros and cons of each brand and those brands models. He never pushed one brand over the other or one model over the other two within that brand. He just laid out the facts so I could ask questions and decide which brand and model best fit us. James also explained current rebate and incentive programs and the warranties with each brand and model. I ended up selecting a Lennox HVAC system, the Better model. The installation was flawless! It was amazing to me how easily they removed our old system and installed the new system. There were no glitches, no problems, it just went like clockwork! The team worked very efficiently with different people working on different parts of the install. After the installation and tutorial on the operation of the system, the crew left our house exactly as it was when they first arrived. There were no pieces of the old stuff anywhere, no packing material, no loose screws, nothing except a new shiny HVAC system! I highly recommend MHC&P!

I can easily say that this is the best service company I have ever used. Midwest takes pride in their work, gets it done right the first time and clearly communicates. We had a full system install done and they not only did the work for that but cleaned up mistakes and messes from previous HVAC companies and truly fixed the problems that we were experiencing rather than just installing a system. Everyone we’ve worked with here from the sales and estimate process all the way through to completion has been exemplary.