Henson Mechanical Heating Air and Plumbing

Sean Woodrum from Henson Mechanical did an excellent job servicing my AC. He was professional, courteous, and very knowledgeable. He thoroughly checked the upstairs unit, cleaned it, reviewed the thermostats, and inspected the outdoor unit while clearly explaining what he found and what to expect going forward. You can tell he really takes pride in his work. Highly recommend!

I got lucky to have Jake come out to service my HVAC. He did a fantastic and thorough job inspecting the equipment. He explained everything in detail and a was a great person overall to interact with. Highly recommend this company and Jake.

Update: Two days later Nick and a colleague came to install a furnace for me after a crack was found in the initial inspection. They did an amazing job with the install. They would not leave without making sure I was satisfied. Highly recommend!!

Sean was excellent. He came right on time, listening to my concerns, and educated me on what my “blown candle” smell really was. Turns out it was nothing and he still had a smile on his face and spent time telling me how the system works and when I should have concerns in the future. I would easily use this company again and ask for Sean specifically.

Sean came on 9/20 and said transformer was blown. 9/21 Sean installed a new transformer and fixed the electrical issue causing it to blow. Next morning ac is out again. Scotty comes and said I need a new blower motor or a whole new unit (mine is 6 yrs old). He said he couldn’t do anything to get it working. Called Estes and they came same day and fixed the blown transformer that Sean replaced on 9/21. Electrical issue was not fixed properly by Sean and thus it went out again. Estes fixed everything (electrical issue and new transformer) and 2 weeks later still running well. Jeremy the field manger said he wouldn’t refund my money for the cost of the part and labor (wasn’t asking for dispatch fee back) bc I didn’t call them again to come and fix it. Why would I have the same company come a 4th time when they proved the first 3 times they couldn’t do it? And then Scotty diagnosed a whole new problem and tried to rip me off by telling me I needed a $1200 blower motor or $8k brand new unit. Mine isn’t even at half its lifespan. Completely unprofessional and only trying to upsell. I spent 4 days with no ac in Georgia heat. I even kept the transformer they installed (see photos for serial number) to show it was blown again. Jeremy tried to claim it blew AFTER Scotty left and I didn’t call them to fix it. When Scotty left there was no ac at all so he did nothing anyways. I did call you to come and fix the problem and your tech told me he couldn’t do anything. Have tried to resolve this with them to no avail. I’ll be contacting the BBB and letting everyone in my community know not to use this company.

UPDATE: Steve called me and was extremely sympathetic. He explained that this is not how they conduct business, I shouldn’t have to pay for services that were not properly rendered and agreed to give me a full refund and coach the techs who handled this. Within 10 minutes he called again to confirm my credit card would be credited. He stood up for me when no one was listening and made it right- which is all I asked for when the beginning. This company stands behind their work and has integrity and for that I say KUDOS. Thank you for making this right!!!