Jazz Heating, Air Conditioning and Plumbing

had a great experience with Jazz Heating, Air Conditioning and Plumbing. The technician Q did an excellent job. He was very professional, respectful, and knowledgeable. He explained the issue clearly and fixed everything carefully and efficiently. His work quality was outstanding, and he made sure everything was working perfectly before leaving. I really appreciate his professionalism and great service. I highly recommend this company, especially technician Q.

Alex was awesome! I have never used Jazz services before, but we needed a quick 2nd opinion about our heater. Booking online was quick and easy- we even lucked out with a same day appt. Before his arrival we received a nice text giving us a heads up with a bio about our service engineer (nice touch Jazz). Alex worked cleanly and efficiently and provided us with honest information about our heating unit. Now we are hooked. Thanks Jazz you have customers for life!!

I needed a new AC/HVAC system. I went through Home Depot and they sent Jazz Heating, Air Conditioning and Plumbing to install the system. I met Jesus Prado who did an amazing job installing the heating system. However they came across a challenging task installing the AC system because it needed to be in the a new spot that would have enough space to pass the 5 feet code. They decided to put the AC on the opposite side of the house. Because of the high ceiling that has no access to the attic, they had to go through the gutter line to insert the wirings. They ran the wires through the attic, come out on the other side of the house breaking the 2nd gutter line. Then they made another hole to go into the garage. The system works great but now I have broken gutters with holes on my walls. I was told by Jesus that Jazz will send someone to fix the gutters. Days passed and no one came or called. The rain was coming and I have leak points that will create water damage. At that point I was beginning to panic when the office was ignoring my calls despite of multiple messages. It was really hard to get through to get that taken care of and I felt that they didn’t know how to handle the situation they put me in. Until I called Jesus and told him that they have not sent anybody to fix the gutter line or to weather proof the leak points. He understood my concern and he came right away to patch the broken cement around the insertion site, sealed it and artistically cut out pieces of metal to shield the site from the rain. He took the time and made sure he was meeting my expectations. Finally the gutters need to be artistically fixed. Jazz does not do gutters, so I called quality roofing services, Inc. to get an estimate. Jesus said he will run it by his boss to cover the expenses. Thank you Jesus for making sure that this job gets done! Jesus you make Jazz company look good. People like you who knows customer service and the importance of protecting their property needs to be recognized. You have the capacity of pleasing your customer even if it’s not your line of work. Thank you for listening and acting to make sure I am happy doing business with Jazz. You made that possible when I was almost regretting it. Otherwise the price was great, it took some hoops but the installment was done as it should. One happy jazz customer here thanks to Jesus.