IMS Heating & Air, Inc.

Deon was the IMS salesman and worked very closely with us on evaluating options to have AC added to our home. He was extremely helpful and detailed in his analysis and was always responsive in finding the optimal solution. Justin and Jacob then spent most of 2 days installing AC in our home and did an excellent job. They worked non-stop and were extremely courteous and helpful in making sure everything was done perfectly. The attention to detail was incredible!! I’m extremely pleased with the result from the IMS team!!

Don finished up another job early and made it to our house before our scheduled appointment, which was very welcome as we had been without AC for a while with 90+ weather. He immediately got to work diagnosing the issue with our elderly AC unit and luckily, it was the simplest, most affordable fix! He was friendly, informative, and made the repair quickly. I never felt pressured during the interaction and the house is more comfortable already and he just made the repair! The only downside to this company is that when I called to make the appointment I was routed through an AI agent which got my husband's name incorrect and was hard to interact with. With big issues like HVAC it's comforting to speak to a human Otherwise the technician and service were great!

I recently had the pleasure of working with IMS Heating and Air, and I could not be more impressed with the service I received. From the initial phone call to the completion of the work, the entire team was professional, knowledgeable, and courteous. The technicians arrived on time, thoroughly explained the issue, and took the time to answer all of my questions. They were honest about my options, provided fair pricing, and completed the work efficiently without cutting corners. It was clear that they genuinely care about their customers and take pride in the quality of their work. My system is now running better than ever, and I have complete confidence in the work that was performed. Finding a company that is reliable, trustworthy, and customer-focused can be difficult, but IMS Heating and Air exceeded my expectations in every way. I highly recommend them to anyone in need of heating and air conditioning services. Special shoutout to Deon Wilson, Jesus Vasquez, and Austin Snell for giving me the information I needed and getting my system up and running. Excellent service and an outstanding experience!