EMG Heating & Air

My Really bad Personal Experience With This Company

This review is only about my individual experience and opinions. Others may have had different results, but this is what happened in my case.

I contacted this company to address an issue with my walk-in cooler that kept freezing up. After their inspection, I was told the overhead blower was bad. I agreed to have both the blower and compressor replaced. The total bill came out to about $14.5K.

Even after the repairs, the original issue continued, though the unit was still functioning. Around ten months later, the cooler stopped working completely. A different technician from outside the company inspected it and informed me that the compressor had failed again. Since the compressor was still under manufacturer warranty, I reached back out to the original company.

I was then given a quote of about $6K for a manufacturer warranty replacement. The most surprising part for me was seeing refrigerant listed at around $160 per pound, while my previous invoice from the same company showed roughly $65 per pound. I understand prices can vary, but the difference felt significant.

The frustrating part is that warranty policies require me to go through the original installer, so switching providers isn’t an option for this specific repair. Based solely on my own experience, I personally felt the pricing and overall process were not what I expected.

Others may have had positive outcomes, but I wanted to share my experience so people know what happened in my situation.

EMG has been very professional and thorough with their service delivery, and the technicians are very knowledgeable and highly skilled. Cameron, James, and Todd, who have conducted routine inspection & maintenance here so far, answered all the questions, and shared valuable suggestions about enhancing the performance of the HVAC system, along with some helpful tips for improving air quality. The customer service on the phone each time has been outstanding as well. Candice and Amanda were very courteous and prompt in handling the scheduling and administrative tasks. Overall, EMG appears to be a great company staffed by friendly and dedicated people. Having signed up for the preventive maintenance program, I look forward to their continued exceptional service in the future. Highly recommended!

It’s been a great pleasure working with EMG heating & air. They are awesome individuals all across the board. They are top tier customer and even better people. Love working with them and being able to take care of them as well with their needs!