American Residential Services LLC

Purchased a new AC/Heat unit for a home that was being remodeled. House never had a system before. They installed the unit December 2nd and it's been a nightmare ever since. Keeps being one thing wrong with it after another. You can't talk to a supervisor or anyone in charge. They promise someone will call you ASAP and still waiting a call back. I wish I never dealt with this company and are getting with the lender for assistance and a resolution. So I guess until then I stuck with 20 degree nights with cool air blowing. So frustrating.

Zero stars if I could. Avoid at all costs. Installed a $27K heat pump in March 2023. It was installed by their Subsidiary from Sacramento (Beutler). It failed December 27th. As of January 12th—17 days in the coldest part of winter—still broken, still no resolution. Now they changed their service map amd Atlas Trillo from San Jose is supposed to service my home but I am in "service" hell. The "service" breakdown: - Multiple service calls where techs spend 2+ hours, promise follow-up, then vanish - Zero proactive communication about parts orders or timeline I'm chasing them for updates on warranty work I've already paid for Each call restarts the entire process with a new person who knows nothing This isn't just bad service—it's a $27K liability sitting in my home. When your premium-priced equipment fails, Atlas/Trillo "warranty" is apparently just empty words.

Terrible service my family has no heat because one of their technicians broke my HVAC. They were supposed to do a routine maintenance and instead broke my HVAC motor and won’t respond to fixing the issue. In one of the coldest winters and in a house with two elderlies, two kids and one of them has pneumonia my house has no heat! I need help badly in fixing this mess and this company is giving the run around or just won’t respond. This is beyond crazy

I had a Aprilaire steam humidifier and airscrubber installed by Hauser Heating and Cooling in Blueash , Ohio. I have had to contact the company multiple times to correct errors in the installation. Current issues- 1. The arrestor was put on waterline close to the water heater. The arrestor should have been installed closer to the solenoid valve. I still have water hammer. 2. Air scrubber- there is no ozone coming thru vents I have had technicians out here multiple times to work on the steam humidifier equipment. My basement flooded twice due to errors of technicians not properly installing the drain pipes. The steam humidifier was installed on hot water line ( wrong line) instead of the cold line. I was told the outdoor sensor couldn’t be installed. After multiple conversations with Hauser they agreed that the outdoor sensor couldn’t be installed. I want someone from the corporate office to contact me to resolve the service that needs completed on air scrubber and humidifer . The last technician Mark gave a report to John Moore to call me . I have left several messages for John Moore to call me and he hasn’t called not returned my calls to resolve the mattet.

If you're looking for good customer service, I recommend choosing another company. I called to arrange the time and price for a job, but the technician showed up an hour late. It turned out I could have simply changed the filter myself since my tenet did not change it on time, and the furnace started working again. The technician did nothing but overcharged my tenant, more than what was agreed on the phone. I reported the issue, and three different people called me, each promising to follow up with updates. However, no one ever did. If you want honest, reliable, and hardworking professionals, look elsewhere. I was about to write a review when I noticed something odd: this company either receives 5-star reviews or 1-star reviews. Very bizarre, but I trust the 1-star reviews more. And see how many 1 stars got likes!!