AirTime Cooling and Heating

AC Repair Service: Jacob was excellent. He knew all about the system he was called in for. He was also very honest and frank. He gave me great advice on not to try repair a Split system AC, but to replace it if it is close to 8-10 years of age. And I opted to take his advice.

Got 5 quotes to replace 5 ton Heat Pump on 2 story house. Talked to John on the new unit specs, warranties, install practices/time frame, how long company in business, as well as BBB, ROC and company Google reviews. I had already looked up BBB, ROC and company Google reviews so in talking to John found John to be very knowledgeable and trustworthy. Worked with John to negotiate a fair price (During the install called John for price to install 2 new T-Bar return grill and he gave me a very fair price - no gouging). Next day Vince the Installation Manager and I met at the house to perform a walk through of where new unit was to be installed, so he could verify access, etc. Before entering the house Vince put on booties which is considerate and professional. By now I'd asked John and Vince many questions which they answered and they were consistent therefore giving me more confidence I'd selected and trustworthy company. The following day Zander and Jordon showed up to remove old unit and install new unit. First task they did in the house was lay blankets on the path of travel(floor and stairway) to the attic hatch. Found Zander and Jordon to be knowledgeable and courteous. Asked Zander if I could witness the final verification of temp splits and static press measurements, which he agreed to. During installation I'd intermittently check in and monitor steps they were doing(Many years ago in my past I'd done AC work so I knew the proper steps) and they were doing all the proper steps, i.e. good install practice, RX11 flushing(Even though wasn't a burnout asked for this to be performed and Vince was accommodating), nitrogen purge to blow out RX11 flush, nitrogen purging during brazing, pulling proper vacuum then the final charge of freon - all was done proper. Zander and Jordon allowed me to witness the final temp splits and static press check which met manufacturer specs. Both indoor and outdoor units final installation and cleanup was done professionally and looked ascetically pleasing.

Overall, everyone was very professional. I appreciate Garrett walking in the house with a shoe cover. I find it very polite. I noticed that he is the only one that did this.I worked with Air time cooling for many years for my ac tune up. This year, we had to replace one of the ac units because it was obsolete. I waited 6 years to replace it and every year, they said, it might break. It didn't. I just couldn't risk it this summer so I went ahead and replaced it. I spoke to Joe who I made the deal with. He was upfront and gave me a very fair deal. The technicians came out and replaced the ac like a pro. It was a very clean job. I cant imagine what they had to go through to get access to my unit but they did. I would have given a 4 stars just because part of my deal with Joe, they will update my thermostat so it is compatible with my sensi app. I talked to the tech Zander and he said he wasn't made aware of this. I decided to give the 5 stars because of Zander's professionalism and knowledge.

5 stars for Garrett at Air Time! He serviced my furnace and helped troubleshoot my thermostat, but what really stood out was how thorough, patient, and informative he was. He arrived right on time and took the time to walk me through everything step by step. As a new homeowner, that meant a lot — he didn’t just fix things, he made sure I actually understood how my system works and answered all my questions without rushing me. Garrett was courteous, professional, and clearly cares about doing the job right and helping his customers feel comfortable. It’s hard to find service like that these days. I wouldn’t hesitate to call Air Time again and highly recommend him to anyone!