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ServiceXCEL Heating, Cooling & Plumbing

HVAC Companies in Nanaimo, British Columbia

Ranked #2 in Nanaimo | Grade A-

ServiceXCEL Heating, Cooling & Plumbing

Local HVAC and plumbing contractor serving Nanaimo, British Columbia with a focus on clear estimates, tidy installations, and respectful in-home service, as reflected in recent customer feedback.

Why Homeowners Choose This Business

Customers often note organized scheduling, clear communication from estimate through installation, and careful workmanship that minimizes disruption in the home. Teams are described as courteous, punctual, and thorough in explaining system use and basic maintenance Local experience that helps homeowners across Nanaimo, British Columbia compare a more region-aware provider.


Service Area

Headquartered at 3172 Barons Rd, ServiceXCEL serves Nanaimo, British Columbia and nearby central Vancouver Island communities. Call to confirm service to your address.

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How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.

  • Maintains a competitive standing in this market.
  • Performs at or above the local average rating.
  • Shows review activity that is competitive for this local market.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

Plumbing Services Renovation Services Heat Pump Installation Ductless Mini-Split Installations HVAC Maintenance Repairs Heating Repair Air Conditioning Install multi-zone HVAC Seasonal Tune-Up Thermostat Replacement Plumbing Service Indoor Comfort Solutions Residential HVAC Light Commercial HVAC

Heating and cooling system consultations and installations, including heat pumps and multi-zone setups; maintenance and service for HVAC equipment; related residential and light commercial plumbing service.

Reviews

Customer Reviews

Lis Muise

From our first contact with Janaya, to our evaluation/estimate from sales rep Eric, to the efficient and professional installation by Kent and Heather, we are very pleased with the service we received from ServiceXcel. From installation to…
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From our first contact with Janaya, to our evaluation/estimate from sales rep Eric, to the efficient and professional installation by Kent and Heather, we are very pleased with the service we received from ServiceXcel. From installation to explaining care and maintenance of our unit Kent was thorough ,answering all our questions and coming up with workable solutions. Thank-you!

La Vernne

Comment by Noella Pertch: I cannot express how pleased we are with this company. If there was room for another star, I would give them six out of five! Starting with the salesman at the Home Show in Qualicum Beach whose name I do not know b…
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Comment by Noella Pertch: I cannot express how pleased we are with this company. If there was room for another star, I would give them six out of five! Starting with the salesman at the Home Show in Qualicum Beach whose name I do not know but was impressed with his knowledge and patience in answering my questions. Eric did a professional job of explaining the options and the features of the products that they sell. He was prompt and even came back a second time to help us make a decision. We could not have wished for better service with more friendly people than the crew that came in to do the installation. Steve and Heather worked at a very high caliber, as did the other trades that came in. Every one of these people would be welcome back in my home anytime. They were extremely courteous, conscientious and clean. Always leaving the place as they found it at the end of the day. They were all incredibly knowledgeable. I would ask a question of the electrician about the plumbing and he knew exactly what was going on, and the plumber explained what the sheet metal crew were doing down stairs and why. We felt highly respected and always brought up to date at the end of the day as to what took place and what to expect the next morning. Bravo to this company and to the team. Please feel free to use me as a reference at any time.

Gavin R. Opel

An excellent experience with Eric who met and discussed options for a heat pump. The installation team of Monroe and Katie were so professional, respectful and knowledgeable that I felt comfortable with my decision to choose Xcel. Well do…
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An excellent experience with Eric who met and discussed options for a heat pump. The installation team of Monroe and Katie were so professional, respectful and knowledgeable that I felt comfortable with my decision to choose Xcel. Well done!

Kathy Reilly

Darnell and his partner were very polite, professional and respectful. They explained things in terms l could understand. They exceeded my expectations in how they took pains to prevent any damage to my furniture and floor. I appreciate go…
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Darnell and his partner were very polite, professional and respectful. They explained things in terms l could understand. They exceeded my expectations in how they took pains to prevent any damage to my furniture and floor. I appreciate good service when I receive it. Your crew provided it in spades! Thank you! (and the dogs liked them.....always trust the dogs.)

Ruth Huddleston

Lead technician Kent with Heather from Service Excel did a fabulous job installing Mitsubishi heat pump + 4 wall units. It was a complicated 3 day install and I am very impressed with their professionalism respecting my home, running lines…
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Lead technician Kent with Heather from Service Excel did a fabulous job installing Mitsubishi heat pump + 4 wall units. It was a complicated 3 day install and I am very impressed with their professionalism respecting my home, running lines with minimal exposure in eyesight, cleaning up each day - it looks and feels great! On completion Kent went over the operation and explained everything clearly. I highly recommend Service Excel! They performed a superb job.

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Frequently Asked Questions

What types of HVAC projects does ServiceXCEL handle?

Public reviews reference heat pump installations, including multi-zone systems, as well as general heating and cooling service. They also indicate the company provides related plumbing work. For specifics on brands and models, contact the office. Availability may vary by season.

How soon can I get an estimate or service appointment?

Customers often report prompt responses and organized scheduling. Lead times can change based on workload and time of year. Calling during business hours is the fastest way to check current availability. Online contact via the website is also an option.

Will technicians explain how to use and maintain my new system?

Many reviewers note thorough end-of-job walkthroughs and clear instructions on system operation. Technicians are frequently praised for answering questions and offering practical maintenance tips. If you want printed or digital guides, ask at the time of installation. Follow-up questions can typically be handled by the office.

Do they work in homes with pets or sensitive finishes?

Feedback repeatedly mentions crews protecting floors and furnishings and cleaning up after the job. Reviewers with pets report respectful, careful teams. If you have special requirements, mention them when booking so the crew can prepare. Protective coverings can be arranged as needed.

What are their business hours?

Listings show office hours Monday through Friday, 8:00 AM to 5:00 PM, with weekends closed. Holiday hours may differ. For after-hours needs, call to see if scheduling is available the next business day. Always confirm hours before visiting.