Air, Inc.

Victor Wong on Air, Inc.

When our water boiler failed, we were without heat and hot water on a cold day. Not many places were able to come or fix it in a reasonable time. After calling Air Inc, Pat arrived within the hour, diagnosed the issue, sourced the part and fixed the problem the same day. I was impressed by his knowledge, professionalism, promptness and effectiveness. Pat went the extra mile and is worth every penny. Highly recommend.

Anna Kot on Air, Inc.

I recently had an oil-to-air source heat pump conversion done by Air, Inc., and while I did send some constructive feedback to the owner directly about other aspects of the process, I wanted to make sure the installation team got the recognition they deserve.

Kenny, Rolando, Matteo, and Julie went above and beyond from start to finish. Kenny in particular is exceptional - he walked through every detail with me, never made me feel like my standards were too much to ask, and when a challenge came up mid-installation, he sat down with me and worked out a real solution. He treated my home with genuine care and respect. Rolando and Matteo were equally professional and hardworking throughout.

Julie was a true lifeline when things got complicated - calm, responsive, and genuinely in my corner when I needed it most.

This was a major investment for me, and these four are the reason I'm still a satisfied customer and will recommend Air, Inc. to others. If you're considering them for a big project, ask for this team.

Robin Helburn on Air, Inc.

When our water heater died, Air, Inc. showed up fast and delivered in a way that actually impressed me (which is not easy to do).

Jonathan was professional, personable, and refreshingly thorough. He assessed what we needed without overselling, explained everything clearly, and got the process moving immediately. Within two days, the new water heater was delivered and installed.

The install team was outstanding. The new unit was slightly different in size, and instead of making it “work,” they reorganized the entire utility closet and rebuilt the platform so everything fit properly and safely. Clean work, clear communication, and no cutting corners. Exactly how it should be done.

The next day, I had a few questions. Jonathan came back immediately and while he was there, he knocked out our scheduled HVAC service as well (which was scheduled for the following week). I love that he was efficient and proactive. He even followed up a week later to make sure everything was running smoothly.

I had been searching for a new HVAC company after two very “meh” experiences elsewhere. Air, Inc. is not meh. They are responsive, capable, communicative, and genuinely pleasant to work with.

As someone in the service industry myself, I know the difference between average and excellent. This was excellent.

kathleen buchanan on Air, Inc.

Monty came out within 4 hours of my call that my furnace was not working. He was unable to get the part needed as it was Saturday and one of the coldest days we have had. And a huge snowstorm coming on Sunday. He made sure I had a portable heater, I had a couple of others as well. By noon on Monday the day after the storm he called to say he was picking up the part needed. He spent a couple of hours trying to get everything right and got my furnace going. He is one of the most dedicated hard working people I have ever met. He stuck at it finding a blockage that didn’t allow the oil to get through. My furnace is 20 years old. He knows the expense of a new furnace and is helping me figure out the best option going forward.
It is so hard to find good reliable people today, but AirInc. has a gem in Monty. I look forward to working with him in the future.

Megan H on Air, Inc.

HIGHLY PROFESSIONAL
Air Inc completed a three day install of a propane heating system conversion from fuel oil furnace. I highly recommend this company for HVAC services.

SUPERB COMMUNICATION
The installation boss Mike inspected the system prior to installation, arrived with the crew on the start of install to ensure there were no questions and completed an inspection upon completion to ensure everything was satisfactory. The main technician Josh ensured I knew when he’d arrive every day, knocked before coming up from the basement every time and spent extra time ensuring I knew how to maintain the system and helped set up my thermostats. Julie the office manager was easily reached via text, phone and email throughout the process and was proactive ensuring I had info for all of the billing and scheduling. Additionally, Julie provided seamless coordination between the permitting, building inspection, oil recovery and propane delivery.

PROFESSIONAL AND EFFICIENT
The technicians on site made a heating system look like a work of art with their organization of the piping and electrical. Additionally the technicians cleaned their job site and left my basement spotless. It is evident this company takes pride in their work.