Fresh Air Company

Technician is only good at changing filters. He told me the motor stopped working and asked me to cut a hole in my ceiling so they can access it; I followed up multiple times for a second visit and I got ghosted; so I have a hole in my apartment and freezing in the winter. To add, my elderly parents are living with me during the holiday and they have to suffer through it because of the non-responsiveness, when all I’m asking is to put a date in the calendar for a return visit. Update: got another contractor for a second opinion, he said it was completely unnecessary to open the ceiling and had no issue accessing the motor and diagnosing the issue (he took the time check with colleague and went thru the documentation in the unit) with fast turnaround time. Hence not only am I forced to spend close to $1k for the freaking hole, but also had to deal with a defensive team that was completely non responsive and had the audacity to say I ignored their text. Update 2: my neighbor told me they botched an actuator installation that resulted in a short circuit that was burning the plastic covering the instructions manual; I guess they are also good at burning down people's apartments.

I had the best experience with Fresh Air!! They are fast, responsive, and clearly experts at what they do!! My central air had stopped cooling the apartment, and after a different company’s tech had told me I would need to replace the entire system, I wanted to get a second opinion and I’m SO glad I did. Not only did they send out a tech immediately, they also had my central air back up and running within a few hours - this after being told by a different company that the unit was beyond repair! From the moment I contacted them, their customer service was friendly and responsive. they immediately put me in touch with the owner, who talked me through the issues I was having and clearly explained what our options were and how we could proceed. The technician arrived shortly after and was incredibly professional and knowledgeable. He quickly diagnosed the issue and explained everything in a way I could easily understand, then fixed the problem while giving me tons of information and tips for maintenance to keep my system running smoothly. my HVAC system is now running perfectly, the pricing was fair and transparent, and everyone I spoke to was wonderful. I will absolutely be using Fresh Air in the future and I highly recommend Fresh Air to anyone in need of HVAC services – they truly go above and beyond! Five stars all the way!

Peter was super-involved in getting our A/C back on during the last days around 90 here. Although he was very busy, he was on the phone giving me updates long past business hours. The technician he sent was quietly competent, and kept us informed of what he was doing. Peter’s long experience in the business in this area showed and helped. I will certainly keep calling on Fresh Air when the need arises in the future!

I had a great experience with Fresh Air Company. I called them regarding a thermostat that wasn't working. Before booking an appointment, the owner called me back and told me how I might be able to quickly fix it myself (and without paying them anything), and even walked me through the steps over the phone. What do you know - his suggestion worked, and the thermostat was fixed two minutes later! They saved me a visit and a lot of money - highly recommended!