Local HVAC and plumbing pros handling diagnostics, maintenance, and system replacements with clear communication and tidy workmanship reported by customers.
Frequent local feedback highlights technicians who explain issues plainly, offer multiple paths forward, and complete work neatly. Scheduling is straightforward, with same-day visits reported in many cases. From first call to follow-up, homeowners describe a steady, informed process without pressure.
Serving Virginia Beach and nearby Hampton Roads communities.
Heating and air conditioning diagnostics, repairs, and replacements; heat pump and AC installation; maintenance and tune-ups; thermostat and zoning setup; indoor air quality add-ons; water heater diagnostics and replacement; basic plumbing fixes related to HVAC equipment.
Recent reviews consistently mention punctual arrivals, clear communication about repair versus replacement, and technicians who present options without pressure. Many customers highlight knowledgeable troubleshooting for water heaters, zoning, and full HVAC changeouts. Cleanliness and leaving the workspace better than found are recurring notes. Same-day scheduling and smooth installations are also common themes.
Eric and Ricky did a great job diagnosing my water heater issue. They were highly knowledgeable and extremely professional. They gave me several options and shared their opinion regarding a replacement water heater. The installation went smoothly. Overall a good experience...
Kali is very knowledgeable in her profession and made clear recommendations on how to improve my unit without the pressure of paying for it today. She pointed out a few things and provided key feedback in how to go about the improvements and gave me the choice and let me know the time frame of the quote if I decide. Her personality is really easy going and she is very professional. Her work is 100%
Joel was wonderful. He was very professional. Joel explained what he would be doing today and he came prepared . Before he started Joel asked if I had any questions or concerns which he addressed. After he was done labeling the dampers Joel explained how the dampers worked and demonstrated how to use it. I am happy with today’s services.Thank you Joel
Technicians arrived on time. Both technicians Da'twan and Terrell where very knowledgeable and friendly. Replaced my a/c and coil in a very timely manner.They also left the system and working area better then it was before. I have full confidence that we will be cooler this summer. From calling Guy Smith and having their sales/consult come out. Explain all options and helped us understand our repairs. To the technicians come out for repairs, the service was amazing. Will definitely use again if ever needed.
We had a fantastic experience with Guy Smith Home Services. Our electric bill was much higher than usual for the month of December. We contacted Guy Smith and got a SAME DAY appointment. A HVAC technician named Dom came out to our residence and evaluated our system explaining why the emergency heat was running on our 16 year old unit. After going over our options with Dom he was able to get a comfort consultant named Tyler out to our residence within the HOUR to give us a free estimate to replace our unit. Next day turned around after we decided to replace it. Our installers were Jared, Michael and Datwan and Shawn delivered the equipment! We cannot speak highly enough of all technicians and customer service representatives that assisted us in this process. The installers protected our floors, watched the walls and worked endlessly in the cold to provide us with heat! I have attached some photos to show what these guys had to work with since the access to the attic was very limited in a closet space and they had to carry equipment around other town homes to enter our fence. We recommend Guy Smith for all your home needs!
Share your experience with this business. Reviews are moderated before they appear publicly.
Emergency service may be available for urgent issues.
Claim this profile, improve your listing, and upgrade to Pro or Featured visibility.