URBN supports Las Vegas homeowners with straightforward HVAC service and clear explanations of options and costs. The team aims for dependable scheduling and clean, careful work on site.
Local knowledge of Las Vegas heat and indoor air needs helps URBN tailor service visits to the climate. Appointments are coordinated to minimize downtime, and recommendations are explained in plain terms so you can make informed choices.
Typically serves Las Vegas and nearby communities. Contact the office to confirm service to your neighborhood and the next available appointment.
Core HVAC services include air conditioning troubleshooting, repair, routine maintenance, and heating system service. Technicians can inspect system performance, replace common parts, and recommend next steps to improve comfort and efficiency.
Customers consistently note responsive scheduling and courteous technicians. The company maintains a strong online rating with many reviews praising clear estimates and tidy work.
Beware, URBN will rip you off. Dishonest, service fraud, inflated prices. See my experience below for details. URBN will likely respond stating this was a one-off issue with a bad tech, but we all know these issues come from the top. Avoid URBN and all other big plumbing/HVAC companies in town (most are connected behind the scenes, and they change names often). Dig to find a one person company instead!I had an URBN plumber come out to a rental property for a simple water heater flush to remove sediment. They did that (and surprise, it ended up fixing the knocking issue as I expected), but they proceeded to explain that my water heater needed to be replaced. They said the tank likely had a crack in it, as they could see water dripping down onto the flames (which they showed my tenant and my tenant confirmed he saw the drips). As it turns out, they "noticed" this drip AFTER they had flushed the water heater, meaning all of the hot water was removed and cold water was in the tank (cold water in tank + hot flame below = condensation). Any experienced plumber would know that this is condensation and not a concern. The drip had magically stopped within 15 min when I asked them to send me a picture/video. They said the thermal expansion of the tank could have forced the crack/leak closed, HA! Probably the oldest trick in the unethical plumber handbook.They also lied about the water heater age, as I stated I did not know when it had been replaced last and it could be old, they simply agreed it was probably very old. As soon as they left, the tenant sent me a picture that clearly showed right on the front of the water heater that it was manufactured in 2018.On top of all that, they did a "full home inspection" and identified two facets that weren't working correctly. They said the lines were likely blocked with sediment due to the water heater being broken, and that the water lines needed to be blown out on FOR $689.All in for what they "recommended", $4,555 of repairs.Terrible experience. Luckily I have the limited plumbing experience to know something was fishy. Called another plumber and he immediately confirmed my suspicions. He came out and fixed the faucets for 310$ total.
First I want to start by saying the only reason for my three stars is that the young man who originally came to my home was amazing (Brandon) he had great customer service & was extremely knowledgeable. Then came more… I have a large home I wanted to replace two water heaters with tankless heaters, I also wanted a water softener for my entire home. I was never told I would need two softeners. I had to figure that out on my own. In the end I ended up with one tankless, one huge regular water heater and one softener that only covers half the house. The technicians took days for the installation they came & went as they pleased & never gave a heads up as to when the water would be off or on. I was originally told one price then it kept going up, I was also told the heater could be switched around to face the opposite direction which also didn’t happen. When I complained I was told I have a lifetime warranty lol. I don’t recommend this company, I definitely got the bait & switch treatment, prices were not comparable to other companies as they tack on this & that. Unsatisfied customer.
So far, everything seems to be working great. The whole team have been super helpful and very professional. Thanks so much for giving my home hot water again!
This has been the most wonderful experience of all renovation I have had and I have had many.The team members like Maui who starts the assessment (he is such a friendly and likable guy) and from there the technicians: Cesar Cortes, Maximus Hoapili, Jose Cortes, Hi, Taylor Namuo all work together to perform this extensive job. You asked about Maximus; he is a keeper. Max cleaned up after everyone was gone without any complaints.Then there is Roni who manages the team. He was great and anything that I had concerns about got addressed right away and nothing seems to be annoying to him. He talks very fast but had lots of patients with me. He made me think I was important; not in a customer way but in a personal way. Thanks Roni for your high energy and your personal touch. When I had other concerns, he brought his boss Matt with him and the concerns were solved. Loved the work and I feel, they have number ONE customer service.I’m soo impressed that I have decided to get all my work through them (I’m getting the tankless water heaters, water softener, HVAC system).THANK YOU SOO MUCH.Sandra
URBN Home Services is truly the best! We had the pleasure of working with Maui and Ronnie, and we couldn't be happier with their service (plumbing). From the moment they arrived, they were professional, knowledgeable, and incredibly friendly. They took the time to listen to all of our concerns and explain everything in a way that was easy to understand.They went above and beyond to address all of our needs and even noticed a few things we missed. We felt completely confident in their work and are so impressed with the results. We highly recommend URBN Home Services, Maui and Ronnie were fantastic.
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