Blues Heating and Air

Huge shoutout to the team at Blues for our new furnace! Charles made the selection process so easy by guiding us through all our options to find a great fit for our budget. On installation day, Aaron and his crew were professional, polite, and very respectful of our home. They truly go above and beyond with their customer service—we felt supported through the entire process.

The crew of Blues literally saved my family's lives today. Charles came the other day to service our furnace and found some potential problems, so we decided to replace it and add a heat pump today. Last night I noticed a significant gas leak. I was almost completely overcome. I called in (on a Sunday evening) and Courtney talked me through what to do to get through the night. This morning, Aaron & Gilbert arrived to do the work. Shortly before they arrived, I discovered that despite what I had done, the furnace was still leaking. They stepped right in and handled it. Joe came and squared away some electrical issues, too. They stayed until after 7:00pm to make sure we had heat and that everything was safe for us. Had the crew not come together for us last night and today, my family could've died in the night. There are no words to adequately express my gratitude for the entire Blues family. So, I'll start with a wholehearted thank you and a pledge to forever be a loyal Blues customer. To the Blues family, you are all a part of ours now! I owe you everything!!

The blower on our 15 year old propane furnace quit working and I contacted Blues based on google reviews. They had a technician on site within a day to assess the problem and recommend a solution. The technician was very thorough and patient, and spent a lot of time answering my questions, weighing options with me, and helping me make a decision. In the end, I decided to use the blower failure as the nudge I needed to purchase a more efficient and climate-friendly electric heat pump. The setup we chose wasn't cheap, and it's possible I could have found a similar setup for less elsewhere. But I have no regrets. The integrity and customer service offered by Blues has been top shelf. The install was done in one day, the same week I called Blues for help with the dead blower. All staff were thoughtful and conscientious - again, taking the time to patiently answer my many questions. Perhaps most importantly, the new heating system and thermostat have been working perfectly (1.5 months in), and my house is more comfortable than it had ever been previously. The expense was a hard pill to swallow, but I'm glad we did. For me it was a matter of paying more now, vs. paying a lot over the next decade to keep my aging system going. Based on my experience thus far I'm confident Blues will be quick to respond to my needs moving forward, and I have opted in to their biannual maintenance plan to keep our new investment running in top shape. I strongly recommend Blues Heating and Air.