Mario
Our gas water heater stopped working, so I called Enercare. Greg came to inspect it and found that our 18-year-old tank was leaking internally and that the burner was completely soaked. He informed us that we needed a new tank. Arrangements were made, and the following day, February 25, Ryan and Ethan arrived with a new GSW gas water heater.
Ryan was courteous and clearly explained the installation process. They arrived on time and completed the installation within the expected timeframe. After several days without hot water, my wife and I were very happy to have it restored. My wife had to clean and dry the floor because the old tank had leaked.
However, yesterday my wife noticed a pool of water on the floor underneath the new water tank. When I checked where the water was coming from, I found that it was leaking from the hot water pipe between the tank and the shut-off valve. The joint appears to have been only partially welded, which is causing the leak.
I was very disappointed, as I did not expect an Enercare technician to perform substandard work. A welded pipe joint should be completed thoroughly and tested to ensure there are no leaks.
I called the Enercare hotline again yesterday and spoke with Juan about the leaking pipe caused by the poorly welded joint. Another service visit has been scheduled for today. I am hoping Enercare will send an experienced technician to correct the issue properly.