Francis Home Environment Heating and Air Conditioning

Amazing service and support. Yisau A was sent as technician today to look at my ( wry old) furnace. He was so thorough and knowledgeable and willing to explain and ensure I understood exactly what was needed for the furnace to run its best. Though there were major issues with the furnace Yisau called “home base” and organized support for me to purchase the best replacement for me. Support came as another team member Charlie K. With Yisau and Charlie’s guidance I was able to make informed choices and keep my house as comfortable as possible. They took their time to explain choices and guided me throughout the whole process. Thank you so much!! I felt like I was in good hands the whole time.

I recently had a whole-home humidifier installed by Francis Home Environment and overall I’m satisfied with the experience. The installation was handled by Chan, who was professional, punctual, and clearly knowledgeable. He took the time to explain the setup, worked neatly, and made sure everything was functioning properly before leaving. The workmanship was clean and well done. The only reason I’m giving 4 stars instead of 5 is that during the sales discussion, I was told the humidifier would be integrated with my Nest thermostat. Unfortunately, that wasn’t possible at installation time due to wiring limitations, and I had to go with the manual controller instead. That means I’ll need to adjust humidity levels manually based on outdoor temperature, which is a bit of a hassle during Ottawa winters. That said, the installation quality itself was solid, and Chan did a great job. With clearer communication during the sales stage, this would have easily been a 5-star experience.

I’ve been trying to have a gas leak fixed since November and working with this company has been a nightmare. They’ve come three different times now and still haven’t resolved the issue. My place is usually left a total mess from the visit, and tonight the technician and his manager on the phone felt that leaving a $30 mini heater was an appropriate solution for the weekend. It’s the middle of winter and I have 1,100 ft2 to heat. I’m beyond disappointed but also just really confused that two people hashed it out and were like, “for sure just give him that space heater and we’re good, bud.” Incredibly negligent work and just tone deaf.

Outstanding Service and Integrity — Thank You, Tod A. We recently had an exceptional experience with Francis Home Environment and would like to express our sincere appreciation to Tod A. for his professionalism, expertise, and honesty during our recent furnace maintenance and diagnostic visit. During a previous routine maintenance appointment with another company, we were informed that our furnace was unsafe to operate due to cracked and corroded heating coils and excessive carbon monoxide emissions. We were advised to replace the furnace immediately, which caused significant concern and stress, particularly given the unexpected financial implications. When we contacted Francis Home Environment, Tod A. conducted a thorough inspection and multiple diagnostic tests. His detailed assessment revealed that the furnace was functioning safely and efficiently, and there was no immediate need for replacement. His transparency, technical knowledge, and integrity provided us with tremendous relief and peace of mind. It is reassuring to know that professionals like Tod and companies like Francis Home Environment continue to prioritize customer safety, trust, and satisfaction over profit. Their honest evaluation not only restored our confidence but also reinforced our belief that genuine customer care still exists in this industry. We have also used Francis Home Environment for the installation of our heat pump water heater and EV charging station, and based on the consistently high quality of their service, we look forward to continuing our relationship for future heating and cooling needs. Additionally, their comprehensive maintenance plan—covering heating, cooling, and water heating systems for only $24.99 per month plus tax—offers excellent value compared to competitors that charge separately for each service. We extend our heartfelt thanks to Tod A. for his exceptional service and commitment to customer satisfaction. His honesty and professionalism truly stand out.

Recently had a new AC and furnace installed by Francis Home, and I’m extremely pleased with the experience. After receiving several quotes from different companies, I chose Francis Home for their competitive pricing, professional approach, and excellent reputation—and they truly delivered. The installation team, led by Dylan B., was professional, knowledgeable, and courteous. Dylan took the time to answer all my questions and made sure everything was done to a very high standard. The team worked efficiently, maintained a clean and tidy workspace, and the installation quality was outstanding. I’m very happy with both the product and the service. I strongly recommend Francis Home and especially Dylan B. and his team for anyone looking for reliable and high-quality HVAC work.