Anctil Heating & Cooling

***UPDATE: After posting this review, the Anctil folks called me and sent out their service manager to resolve the issue (he was great). Thus, I'm updating my review to three stars (averaging out the five star service I got after posting a one star review)*** I have been very frustrated with the customer service, professionalism and responsiveness of Anctil Heating & Cooling. I have had an ongoing, seemingly undiagnosable problem with my (10 yr old- i.e. not that old) furnace (that was installed by their company) for over four months. Their service manager has been slow to call me back (waiting 4+ days for a call back and/or having to follow up with repeated calls myself) and their technicians- while friendly enough, have replaced multiple parts (to the tune of $1400+) as they've made "guesses" as to what is wrong. I have sent multiple videos of the issue and documented each time the furnace has overheated and shut down and the issue is still unresolved. I am not someone who is often (if ever) compelled to write a negative review, but I have been so disappointed with Anctil, and thus wanted to warn others in the market for HVAC service providers.

We called Anctil to diagnose and fix our Carrier furnace which broke down during a cold weather snap. We were fortunate to work with Drew, a very experienced tech. He methodically narrowed down the problem to the failed part, ordered it, and came back the following day to install the new part. While we waited for the part to arrive the next day, he even put an interim fix to get us through the wait. Now that’s customer service! Great experience working with Anctil and Drew.

In early 2020, Anctil Heating & Cooling replaced our very old furnace with a new Carrier Infinity model. Everything went well, and we've been warm and cozy since. Until last week when the furnace started faulting. A call this morning to Anctil Heating & Cooling led to a tech arriving a few hours later and fixing the problem quickly. Several stink bugs had managed to block a small drain. The tech took care of that quickly. Then she cleaned a sensor and lowered the gas pressure when she found it was too high. In all, the visit was quick, efficient, friendly, and effective. I'm a happy customer.

We hired Anctil to replace our furnace and not only is the new furnace great, the expertise, service and communication was outstanding. From start to finish we were kept aware of timelines and install process details. The team had to do quite a bit of problem solving once the install began and they came up with the desired solution even though it took an extra day. Cannot thank them enough for their quality and service! Will always go back to them for future projects.

Excellent overall! The technician (sorry, I forget his name) called to give an ETA, was very professional and courteous and patient to listen to my explanations of the problem. He seemed clearly adept at the evaluating and fixing the problems with my furnace. Great communication at each stage of work, and even when purchasing the needed items in Vancouver, and when heading back to my house to do the work. Even though the job ended up being a little more than $800, The price seemed reasonable for the parts and hours involved. I also very much appreciated the technician wearing those little socks over the shoes to not track in anything from the outside. Overall, very excellent care. Honest and safe, thorough and respectful. I will hire again for sure. Money really matters, And especially these days. I have absolutely nothing of concern to say. I’ve definitely had Other trades people for electrical or plumbing Work That have caused me a variety of complaints. I’m old school and expect Good customer service. I highly recommend! I’m glad to support a smaller family run business instead of something corporate.