Integrity Air LLC

The people at Integrity Air did an amazing job! First Mike, who came and walked me through the process and helped with getting the HOA approval done for me. I appreciated that he was willing to communicate directly with the HOA. Garrett and Cesar were awesome! They were so respectful of making sure my new floors were protected. They were both so professional. Garrett took the time to explain how the system works and gave me a lesson on how to program the remote. They were there for the entire day and when they left, everything was clean and tidy--it's like they were never there. Kindra in the office was super kind and accommodating, when I realized I needed to reschedule. All in all, I am a very satisfied customer.

I am very happy with all the work done by Integrity Air. When my 25 year old furnace went on the fritz a year ago they were persistent in identifying the problem and finding a fix. It took several visits from increasingly experienced technicians, but I don't hold that against them because the issue turned out to be extremely deep-rooted and subtle. The fix was temporary, but the technician who ultimately found it, Austin, was fully transparent about that fact. That "band-aid" solution failed about a year later, and I knew it was time to replace the whole system. I got quotes from 4 different companies, and Jace from Integrity provided the clear winner, thousands of dollars less for a higher end unit than the most comparable quote from their competitors. It's also worth noting that out of all the thorough and high quality assessments and quotes I received from different companies, Jace was the only representative who really prioritized ensuring that I understood the product specs and distinctions between models. He took several calls from me to clarify some of those details. Installation was fast and professional, taking several hours over only one day. My only complaint was the loss of an auxiliary AC outlet (single plug) that had been on the old furnace. I had hoped to keep it because my garage is rather short on electrical outlets. Integrity sub-contracts with Green Tree Electric for the electrical components of these installations, and it just so happened that the electrician came to do his part while I was on a work call. When I came out he had already come and gone, having removed the outlet which was apparently not in compliance with modern building codes. I was bummed about losing the outlet because I thought I'd mentioned to Jace that I wanted to keep it, but to be fair after meeting with guys from 4 different companies I can't be certain that I discussed that specific detail with him. In any case, Jace made some calls, pulled some favors, and got me a steeply discounted follow-up visit from Green Tree to add a full GFCI outlet in my garage, which is a huge upgrade over the little furnace outlet I lost. All said, fantastic service, fantastic value, 5 stars all the way!

I recently had a new furnace installed and I couldn't be happier with the experience! Craig did a fantastic job - he explained everything clearly, answered all my questions patiently, and left the setup spotless. Mike was great to work with and friendly, communicative, and cleared up all my concerns before the installation. It was a pleasure chatting with him! Overall, top-notch service from start to finish. Would definitely recommend!

Kindra at Integrity Air contacted me after I signed up for bids via the PGE Heat Pump program during a heat wave last summer, to replace an aging gas furnace & A/C system. Other contractors came in with much higher bids including a lot of replacement electrical and duct work, but Jace found a way to get us a great ducted Mitsubishi system that worked with what we had. Jace was extremely helpful and willing to answer my technical questions about the proposed system after providing a same day estimate. From email to estimate was less than a week, they were able to schedule me for installation two weeks from email, and install took one day. The new system has been quiet, efficient, and kept us comfortable through summer and winter.

After interviewing two other contractors we decided to have Integrity Air install our new heat pump. We are so glad we did! We have been using the Mitsubishi heat pump for a little over a month now and have been very happy with the unit. Integrity assured us that the extended capacity heat pump would meet our needs and did not need a backup furnace, which had been proposed by the other two contractors. This saved us thousands of dollars. Integrity Air took care of all the permitting, and were quick to respond when the inspector required a small modification to the system. When the original blower unit was discovered to have a defective casing at install time, they were also very responsive in getting us a replacement first thing the next morning. Overall we've been very satisfied with our experience and would definitely recommend Jace, his team, and Integrity Air to others needing to replace their HVAC system.