Polar Refrigeration Sales & Service Ltd provides HVAC installation and service for Prince George homeowners and businesses, including furnaces, hot water tanks, cooling, and refrigeration. Scheduling and estimates are handled through the office during weekday hours.
Local HVAC support with a focus on clear communication, jobsite cleanliness, and timely installs. Customers frequently note polite technicians and helpful office staff. Service is available during weekday business hours with scheduling coordinated by phone or online.
Serving Prince George and surrounding communities in northern British Columbia. Call to confirm service to your location.
Furnace supply and installation; hot water tank replacement; residential heating and cooling; commercial refrigeration service; HVAC maintenance and troubleshooting; equipment sourcing and parts.
Reviews often mention smooth installations, clear answers to questions, and crews that leave work areas tidy. Several homeowners praised timely furnace and hot water tank replacements. Some critical feedback cites billing disputes and unresolved diagnostic visits, noting concerns about follow-up and communication. Overall ratings trend positive but with mixed experiences on service calls.
Never recommend this company don't call these guys technician dont have enough knowledge to fix the issue and even they spent 1st day 30 40 minutes but they did charge 2.5 hours and next day 35 mins and put on they did charge 1.5 hours just for the regulator change charge $1000 even after couldn't fix and call other guys and they did fix but never recommend polar refrigerator and on the phone talk with guy wasn't respectful
10/10 experience. Thank you Polar Refrigeration for making a large expensive purchase a breeze.My Wife and I purchased a furnace and a hot water tank through Polar Refrigeration and had them install it as well. Every question was answered, install was done in a timely manner, all mess was cleaned up.And they made sure I had no questions before they left.I don't often review a perfect score but Polar is an exception as I was pretty nervous about this pricey investment and this company made it very simple and straightforward.Keep up the good work Polar team!
I have used Polar in the past and had a good experience. Last week I used them and the technician adjusted my boiler to shoot out 3 foot flames. If I had not caught it my house would have been gone. Since then I have not had heat on my second level. Trying to get the situation rectified and the billing looked at, and I am told wasn't there fault. No offer to come back and rectify, just pay the bill. That was one week ago, and I am already told I will be sent to collections today. So needless to say, I will not be using them to put in the new boiler they were supposed to be there quoting me for. Sad to see when a company you have used to do multiple jobs in the past, loses all customer service and pride in the job.
Polar refrigeration just installed our new Lennox 96% efficient furnace. The fellows did a great job! They were neat, efficient and knowledgeable. Installed within the day! The furnace itself is working very well. My wife and I were both very impressed!
Excellent service. I was very surprised that Kriss, the tech who helped install the new furnace was so polite and respectful. Both him and Clint did a great job! Most trade people I have met in PG are pretty abrupt and condescending, not with these guys. Betty at the office was a great help, doing all the paper work for the rebates from Fortis and submitting it. The office cat (Abby?) did an awesome job keeping the chair next to me warm. The estimate was accurate and work completed promptly and leaving the basement cleaner than when they started. The new furnace is amazing.
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No-cost estimate for furnace or hot water tank replacement.
Routine heating system check and performance assessment.
Bundle pricing on qualifying furnace plus standard install.
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