Back Bay Mechanical AC Repair & Heating serves homeowners, condo associations, and small property managers with repair, replacement, and maintenance for AC, heat pumps, furnaces, and boilers. The team’s approach emphasizes clear communication, clean work areas, and solutions that fit older buildings and compact mechanical rooms Serving homeowners across Quincy, Massachusetts.
Customers highlight responsive quotes, knowledgeable technicians, and clean job sites. The team is comfortable working within space-limited properties and older building layouts, and they communicate timelines and next steps clearly Local experience that helps homeowners across Quincy, Massachusetts compare a more region-aware provider.
Based in Braintree and active across Quincy, Massachusetts, nearby South Shore communities, and Boston neighborhoods including the South End.
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AC repair and diagnostics; heat pump installation and replacement; furnace and boiler service; thermostat replacement and setup; HVAC maintenance and seasonal tune-ups; ductless mini-split service; parts sourcing and system change-outs for condos and older buildings.
Reviews frequently mention strong communication, professional technicians, and clean, efficient installations. Several customers note quick turnaround on quotes and parts, even during busy seasons. Feedback also praises the team’s skill with older or space-constrained buildings. A minority of comments raise concerns about equipment pricing on specific items.
Through the years, I’ve been pleased with Back Bay Mechanical. Even recently, Chris, the technician knew what he was doing, took time to assess the situation and to solve problems. Additionally, he was pleasant, polite, thorough and professional.That said, when I received my bill, I was stunned by the exorbitant cost, $535.00, that BBM charged for a thermostat which can be purchased online or in stores for $385.00 less than what I was charged. (plus there was an additional $149.38 installation fee)[Best Buy and Walmart $139.99, HVAC Home Safety $131.50, Amazon $149.99 }Prior to my appointment, my thermostat had not been working properly so, in anticipation, I purchased one exactly like the one I had. But later, based on conversations with the technician and my neighbor, I switched to the Honeywell T6 . When I received my bill, I was shocked to see a charge of $535.00 for a thermostat that other websites charge no more than $150.00.Through phone calls and emails, I requested BBN adjust the charge. Crickets.In short, I think paying $535.00, a $385.00 or more markup for a $149.99 thermostat, is usurious price gouging.
We hired Back Bay Mechanical to replace an HVAC unit in our brownstone condo in the South End. We found them after trying two other prominent service providers who were either terrible at follow up/communication or couldn't deal with an HVAC install in an old building. From start to finish, the Back Bay team was great. They clearly knew what they were doing, were comfortable navigating the peculiar space limitations of the building design, acquired the right equipment fairly quickly, and the install went super smooth. They were organized and clean, and communicated well throughout the project. When they left, it was like they had never been there (except we finally had reliable heat). They even rehung the drop ceiling where the interior unit was replaced. We will definitely be using them for maintenance going forward, and would highly recommend them to others.
What a great company. Recently had new heat pumps, thermostats, and fans installed by Back Bay. The owner Keith, was easy to talk to and obviously knowledgeable. The installers were very professional, efficient and cleaned up after. Everyone at the office, who I was in contact with by phone or email, is very nice and helpful. Truly, I felt I was in good hands with them.
James and his team are some of the best in the business. James has helped me countless times over the years and is a stand up guy. Their work is exceptional and the staff is some of the most knowledgeable around. You can't go wrong hiring Back Bay Mechanical!
I reached out and James and the team gave me a very reasonable quote within 24hrs.They also were able to source parts in a timely manner, when others were quoting me 6-8weeks, which was a god send when one’s AC is broken during the late summer!The technicians also super professional, Ilir moved fast with precision. He also kept the work area clean and tight, which is always a plus!
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