Reliance MacKenzie Heating, Air Conditioning & Plumbing

No one ever wants to buy a new furnace, but Reliance MacKenzie made the experience as easy as possible. Henry in sales was fantastic—friendly, knowledgeable, and never pushy. He took the time to explain our options and helped us choose the right system for our home. The installation technician was also great—on time, professional, and left everything clean and working perfectly. Overall, really solid service from start to finish. Highly recommend!

I recently had a fantastic experience with Brittini, and I couldn’t be more satisfied with the service. From the moment I booked the appointment, the process was smooth and professional. She arrived right on time, was courteous, and took the time to clearly explain the issue before starting any work. It was obvious that she was knowledgeable and experienced—she quickly diagnosed the problem and walked me through the repair options without any pressure. The work itself was completed efficiently and with great attention to detail. She made sure everything was functioning perfectly before leaving

?????????? 10/10 Outstanding Service I can’t say enough good things about the Reliance Mackenzie team. When my furnace failed, they responded immediately and sent a technician to assess the issue. Once it became clear that a replacement was needed, they went above and beyond—sending a consultant to walk me through my options. All this on a Saturday evening!! By Monday morning, the installation team was already on-site and had everything up and running quickly. Even when a few challenges came up along the way, Henry, the consultant, acted fast and ensured everything was resolved smoothly and professionally. This level of responsiveness, care, and customer focus is rare. Their customer service is truly many nautical miles ahead of the rest. An exceptional team delivering exceptional service—highly recommended.

I would like to sincerely commend Carlos and the entire Reliance installation team. Specifically Fez and Tanner, for the outstanding furnace installation completed in my home. From the initial consultation through to the final installation, the entire experience was seamless, professional, and reassuring. Carlos was knowledgeable, transparent, and took the time to clearly explain all available options without any pressure, ensuring I was fully confident in my decision. His professionalism and attention to detail set the tone for a smooth and well-organized project. Fez and Tanner arrived on time, worked efficiently, and demonstrated a high level of skill and respect for my home throughout the installation. Their workmanship was clean, precise, and clearly done with pride. They took the time to ensure everything was operating perfectly before leaving and answered all of my questions thoroughly. It is rare to encounter a team that delivers such a consistently high standard of service at every stage. I would not hesitate to recommend Reliance, and specifically Carlos, Fez, and Tanner to anyone looking for reliable, professional, top-tier furnace installation and service. Thank you all for an excellent experience and a job exceptionally well done.

We had two furnaces installed with two additional humidifiers. We were given excellent customer service from start to finish. With initial walk through and recommendations for improvements to full install and changes, everything went smoothly and as planned. I had lots of questions of different types and different needs and they were able to put my concerns at ease. Very happy with the product and service. Will work with them in the future.