Hawk's Service, which acquired Unitedly Service Group, focuses on dependable HVAC repair, replacement, and maintenance. The approach emphasizes clear communication, options-based estimates, and clean, efficient work on site Serving homeowners across Rochester, Minnesota.
Customers consistently mention responsive scheduling, clear communication, and technicians who explain their work. Site visits are described as thorough, with options discussed before moving forward. Work areas are kept clean and the process stays on schedule whenever possible Local experience that helps homeowners across Rochester, Minnesota compare a more region-aware provider.
Rochester, Oronoco, and neighboring communities in southeast Minnesota.
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Heating and cooling diagnostics and repair; AC and furnace replacement; seasonal maintenance; thermostat replacement and setup; indoor air troubleshooting; water heater replacement as noted in past customer feedback.
Recent reviews frequently mention strong communication from both office staff and technicians, including clear explanations of repair options and timing. Homeowners note punctual arrivals, efficient diagnostics, and workmanship that resolves the issue without unnecessary upsells. Several comments highlight respectful, tidy service and follow-up after installations. Pricing is generally described as fair with estimates discussed up front.
Jared was fantastic! He explained everything thoroughly and was very efficient in the repairs of our A/C unit. We couldn’t have been happier with his professionalism. We also appreciated the communication not only from Jared, but also from the office staff with the scheduling & arrival time for the repair. Great customer service!
There is a reason why Unitedly has a solid 5 star rating. Scott and his team are absolutely outstanding from the start to finish and after! I had 3 other companies come out and run an estimate to replace my old AC unit. All people who came out were very polite and professional, they looked at what needed to be looked at, wrote down how much and left. They spent maybe 10-15 minutes. When Scott showed up, he blew me away with his Customer service. Was great to speak with, and was so knowledgeable about everything! Even answered questions not related to the AC! He walked me through exactly what he would like to do if he got my work, and explained why he does it that way. The other companies were going to just swap out the old and place in the new unit in its place. Scott recommended moving the unit out from under my deck and into a more open area to help the unit with airflow. Scott spent around an hour with me during the quoting process and truly seemed to care that any question I may have was answered. The installation of the new unit was just as amazing experience. I could easily go on and on. I will recommend Unitedly to EVERYONE. They will be my first choice for any service. Absolutely exceptional company and people.
We had a great experience with Unitedly. Professional communication, timely responses, flexibility for appointments and great pricing. Jacob and Jared did a great job installing a new water heater for us and again were very professional and quick but thorough with installation. Would highly recommend them and we will use them again in the future with any needs.
Scott and his team are the best. I can't say enough about the kind and prompt service of Unitedly. They are honest, caring, respectful and responsive. They will take good care of you and your home! Outstanding service from the whole team! Scott took the extra time to teach me about heating my home, and the maintenance I can do on my own to keep things running smooth. Jared took the time to get us up and running at first. I couldn't be more grateful as a first time home owner!
Just finished my appointment with Mike. He was absolutely a rock star at not only quickly and professionally completing his work, but also at providing some of the best customer service I've had from anyone in some time. It's clear he prides himself in his work and values his customers. I will absolutely call again if only to get his assistance with any future problems. If everyone at Unitedly is like him, they definitely deserve more attention and appreciation. Thank you very much!Adding to my previous review, the team at Unitedly killed it again! Their service and expertise is top notch. They make great recommendations for what needs immediate attention, what is an issue to watch, and options to consider for the future. They quickly and effectively installed and repaired a number of things, including replacing my water heater, and replacing the motor in my AC unit. I will continue to use their excellent services!
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