Pacific Heat Pumps

Thank you to all the staff. Ross was great in helping us make the decision to purchase. He offered good information about the best placement of the units and answered our questions Thanks, also to the men who came to do a pre-check of the attic and crawl space and the electrician (Cory?). They all came in the times stated and were friendly and efficient. Thanks to Tristan and Kevin who came to install the system. They were friendly, considerate and worked to leave everything tidy. They also explained how to best use the system in our home. Looking forward to a cool house for the rest of the summer!

I cannot say enough good things about our experience with Pacific Heat Pumps, especially with their technician, Kolby. From the moment he arrived, it was clear that he genuinely cared about doing a thorough, thoughtful, and professional job, not just rushing through an appointment. Kolby took the time to explain our heat pump system in a way that actually made sense. He did not talk down to us or overwhelm us with jargon. Instead, he walked us through what our system is capable of, how it performs in different seasons, and what we can realistically expect in terms of efficiency and comfort. It felt like a mini education session, and we walked away feeling far more confident about our own home setup than we ever have before. What really stood out was the care he put into the annual check up. He was incredibly meticulous, checking every component carefully and making sure everything was running exactly as it should. It was obvious that he was not just following a checklist, but actually paying attention to the details and thinking critically about the health of the system. He explained what he was doing at each step and why it mattered, which made us feel included and informed rather than left in the dark. On top of all that, Colby was an absolute pleasure to have in our home. He was punctual, respectful, friendly, and extremely professional. He treated our space with care, cleaned up after himself, and was just genuinely kind and easy to talk to. You can tell when someone takes pride in their work, and Colby clearly does. Experiences like this are what build real trust in a company. Thanks to Colby, we feel completely confident in our heat pump system and in Pacific Heat Pumps as a whole. If every technician were like him, home maintenance would be something people actually look forward to instead of dread. We would happily recommend both Colby and Pacific Heat Pumps to anyone looking for reliable, knowledgeable, and truly professional service.

We just wanted to take a moment to commend the excellent service that we received from Pacific Heat Pumps when buying and installing our heat pump. From our initial enquiry and questions regarding model and specifications to the installation that was carried out by your technicians Curtis and Kevin. Thank you so much.

Friendly and knowledgeable, and most importantly they did an excellent job with the installation. I own a BC box. The model and orientation we chose for upstairs and down is simple and affordable, and with a 12 year warranty should give us carefree climate control, winter and summer, for years to come