Assured Heating & Cooling provides practical HVAC repair, maintenance, and installation with an emphasis on clear communication and dependable results Serving homeowners across Saint Charles, Missouri.
Responsive scheduling, courteous technicians, and clear explanations of work and pricing. Service-focused approach aimed at fixing issues correctly and standing behind the outcome Local experience that helps homeowners across Saint Charles, Missouri compare a more region-aware provider.
Headquartered at 400 N 5th St, St. Charles, MO 63301, serving Saint Charles, Missouri and surrounding communities in the greater St. Louis region.
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Heating and AC repair, seasonal maintenance, furnace and air conditioner replacement, thermostat and controls, indoor air quality checks, and light commercial HVAC.
Reviews frequently mention prompt responses, easy scheduling, and clear communication from both office staff and technicians. Many customers highlight knowledgeable installers and technicians who explain options and answer questions. Several notes of reliable repair outcomes and fair, straightforward service. A small number of reviews describe frustrations tied to property management situations, but most feedback trends positive.
just nowNewI made a review a long time ago (2023 to be exact) and I guess they deleted it.They work for slumlord apartment complexes and allow them to make tenant sweat out through the summer (until you call the city inspector; who instantly got them the fix) and then after fixing the guy looks you in your face and says you have air (IT WAS 68 degrees on Oct 4th). I said THANKS AND WAS MORE INSULTED THAN IMPRESSED.They came multiple times and said the 20 degree rule (if it’s less than 20 degrees inside; than it is outside, it’s ok, it’s just working the air harder. Let me also say that that is bs and if they say that the slumlord is paying them extra to mistreat tenants.While I was not the customer paying; IT WAS MY UNIT THAT I PAY RENT FOR THAT THEY WERE FIXING… so immediate customer or not! I was the CUSTOMER.What makes me more angry is they thought they’d fight Google to delete my post and have it removed and I’d never know it happened. Here’s my new review. The solution was made when I called our city inspector and reported slumlord behavior and inadequate mistreatment.What’s even sadder is we had a special needs toddler and 4 other kids. More than a few people in the household have asthma. They allowed poor treatment and we had 4 er visits for asthma attacks because this company wanted to keep their business w the slumlords than to provide humane care for the tenants. DO NOT USE THIS COMPANY!!Solution was found after I had enough and had a city worker force them to complete. They replaced the entire unit inside my unit and on the ROOF!???????? ?? ??
Today, Ben, a Jerry Kelly technician came to do a routine check of our HVAC. This could have been an uneventful visit, but for how personable, professional and thorough Ben was. He explained everything that he was going to do before he did it and was very capable. Then, he took time to answer my questions and show an interest in the household that he was serving. He was genuine and mature which was very refreshing. Continue to grow your team with technicians like Ben Tudor and you will always have a winning team!
Assured Heating & Cooling is fantastic! Prompt responses. Quick and accommodating service schedule. Best of all, they know a lot about HVAC and they fix what they say they can and stand behind their service.Thanks, Bruce…your excellent company has made it so much easier than expected, to be a new-to-the-area St Charles home owner:)
We have used Assured for 2 separate but similar install projects. Both experiences have been very easy start to finish. Communication about the projects has been excellent. Installers are professional and knowledgeable. Bruce is courteous and knowledgeable and easy to reach whenever we have a question about our equipment. We would definitely use Assured again and we recommend them to anyone needing HVAC equipment or serving.
Assured Heating and Cooling has been an absolute pleasure in repairing my furnace. Exceptional and rapid communication, response time, quality workmanship and extremely reasonable. Bruce and Jason are have been a pleasure doing business with.
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