McCormack Heating & Air Conditioning

McCormack team is very professional and did a great job when they had to move my furnace, and then move it back in place. My furnace is back running perfectly. Their are very competitive and they work quickly. They don’t waste time and they don’t run up bills. McCormack solved a difficult problem I had and saved me hundreds of dollars.

We needed our still working but very old (original) heater replaced to get one that met current safety standards. Glad our insurance company pointed this out, but giving us a short deadline during the Thanksgiving /Christmas season worried me - would I be able to get workers. McCormack understood our situation and was able to come out very quickly and give us an estimate. Since they had been highly recommended to us by a family member as someone with excellent work and fair prices, we committed right away and they were able to complete our job in just a few days. Their technician was so easy to work with, answering our questions, leaving the work area clean at the end of each day - a very pleasant fellow. The office staff were also very responsive. We are very pleased with the outcome too. I will not hesitate to recommend them to others.

McCormack just replaced the heating system and placed a new AC on our family home. Most the work was good. But there remained loose ends, a cap for the Freon tubing cover never got ordered, and ragged tunnel piping remains exposed. The old system pipes were not fully removed for the heater, and they screened them in, saying if we want the old system removed we'd have to pay for it. It was in the original bid to do so. The work men were nice and friendly. Unfortunately the owner did not have good communication skills, refused to return calls during during the job and afterwards. He kept the rebate owed to my elderly parent for a installing energy efficient unit, and did not accurately relay the cost of his subcontractor electrician. The thing is, my advise is if you use this company, that you do not involve any elderly to be in view of John with the communication, coordination if the project, because if he sees he is working with a elder, he will brush them off and mis-charge $. We feel that John does not respect a frail elder that can be easily taken advantage of. It took our elder parent 2 months of letters, calls, and no definitive response from John, on the $1,100 + owed to us, then we subsequently decided to make a report through the BBB (Better Business Bureau), which included all the invoices, email communications, and overall time-line process, and 1 day after John the owner of McCormack received this notice of request for mediation from the BBB, that he then acted to pay funds due to our elderly parent.

This case is now closed, so yes, we respect the workers, but unfortunately the owner lacks integrity, and does not return calls, does not invoice correctly. We were told by his workers he is in Washington State most the time, and unable to be boots on the ground to supervise projects occurring in the Santa Barbara area.

We held good faith with the beginning of the project, and at the end here, feel that anyone that chooses to work with John the owner, needs to know that every step needs careful monitoring, and we certainly feel that our elder parent was taken advantage.

If others have a similar experience, please report to the BBB, as they are taking records of complaints.

To the workers at McCormack, we wish you well. For the owner John, please respect the elders in our community and be honest with your ethic.

If you like paying for services you never receive, then I highly recommend McCormack Heating & Air Conditioning. They came to our house, assessed the problem, sent a crew the next day that had no idea how to fix the problem, and charged us full price for the site visit. We ultimately had to hire another company who knew what they were doing.