American Air Heating & Cooling

Edit* The technician that I spoke to earlier reached back out to me and assisted me with the issues I was having, he was pleasant and knowledgeable. I was pleased with this I do believe he may have been having a rough morning especially during the holiday season. I do appreciate the hard work.

We called because in our rental home ( out of state owner) the furnace had his business sticker on it. SO glad we called Kerry. We called on a Sunday to make an appointment and he was out first thing Monday morning. Totally happy with his work.

My experience with this fly by night company has been a negative one thus far, the guy came early this morning, hence, the heat was turned off. 2 hours later and only half way through the job he left to go to another job. His partner left for a chiropractor appointment. It is 20 degrees here today, and now it is approximately the same in my house. He came back 2 hrs later to finish the job, the landlord said nothing in terms of the contractor leaving, and expressed to the guy that what little heat was coming out at the time of his departure ceased within minutes of his exit. The contractor said, and I quote, "It was working real well when I left, I was happy with it, only took me 2 hrs to get this far." Reminded me of an excerpt straight out of Beverly Hillbillies and I realized at that point I was working with Jethro Bodine. I did say to the guy that it is only 20 degrees outside, and that it is freezing upstairs. I left it at that. He's lucky there are no children in the house at the time of installation or the roof would have certainly come off. This is what fly by night contractors do, they start a job and then leave you hanging to go finish another. You're stuck with a half done job and no recourse except to write a review. The new unit has yet to be completely installed and it looks as if this job will extend into the evening. Never would I recommend American Air...if you choose to employ them I wish you well. Don't allow them to leave until the job is done, especially if it is very cold or very hot outside....