Ductworks

The service technician was fantastic. He arrived during the assigned time frame, solved the problem quickly, and was able to explain clearly what I needed to know about our HVAC system. Zachary was also friendly and courteous. Ductworks has consistently wonderful customer service and very fair pricing. I do not hesitate to highly recommend them.

I can’t say enough good things about Ductworks Heating and Cooling. I originally found them online while researching companies that service Carrier units, and after doing my homework, I decided to sign up for their Gold Plan. Nick in the office made the process easy, and they sent Jagger out for the annual maintenance visit. From the beginning, everyone was professional, friendly, and thorough. Then this past weekend, I came home to find the air conditioning system completely off and the house at 76 degrees. When I went downstairs, the board was shut down, and something was leaking from the unit. I called over the weekend and left a message. Jonathan and John quickly got back to me. They were incredibly considerate when I explained that I was heading into a very busy and stressful week. I have an animal at home, so it was important to me not to leave the house with the windows open while dealing with the problem. They sent Zach out on Monday morning to fix the issue, and he was excellent. Having the Gold Plan absolutely paid off — the service call was relatively inexpensive and gave me real peace of mind. Every person I’ve interacted with at Ductworks has been knowledgeable, responsive, and genuinely caring. This is a well-run company with great people, and I highly recommend them.

Our technician Zachary was extremely thorough and professional. He took the necessary time to diagnose the problem and ultimately saved us a lot of money and headache. He also did an excellent job explaining the situation to me. Your company is very fortunate to have such an outstanding person working for you and representing your company in such a positive light.