Cougar Heating and Air Conditioning

Chase came out to my home to provide a quote estimate for an old ac freon and pump disposal. He came in on time as advertised, gave a few suggestions and pointers on my current heating/cooling situation, and advised on the best route to improve energy efficiency. Very pleasant gentleman, an absolute pleasure to chat with. Highly recommend working with the team

Woke up on a Saturday morning with no no heat and two kids with cold feet! First time home owner with virtually no know-how to figure out what the heck happened. Called Cougar and they had someone here within 2.5 hours. Very affordable fee ($79 on a weekend!) to come out and look, and everyone I spoke to was wicked nice. Thankfully, what happened was a quick fix, and they didn't charge for anything more! No pressure or nickle-and-dimeing. Zane was the technician that came out, and not only was he incredibly professional and polite, he didn't seem to mind my very messy and cluttered house, haha! Thank goodness it was an easy fix, and Zane took the time to be thorough and double check things, and showed me what he did so I would know what to do next time. He was incredible! Happy to be a customer, and will be a loyal one from now on! (Hopefully I won't need it again any time soon, but I know who to go to when I do!) Thank you, Cougar team!

Don't use Cougar Heating, AC and Plumbing. We had a large amount of water collecting around our furnace and called Cougar to diagnose the issue. The first technician charged us for a diagnosis but didn’t find the real cause — the water problem continued exactly the same after he left. After I called to report that nothing had improved, Cougar sent another technician. While this second tech was investigating, he attempted to turn off a valve — and that’s when things went downhill. The valve immediately began gushing water, something it had not been doing before he touched it. He was unable to stop the flow, and now it was necessary to shut off the main water supply leaving us with no water. Cougar then sent out their plumber, who told us we should consider replacing all the shut-off valves in the house. The plumber replaced one valve and a supply tube — but this repair only addressed the damage caused during their own service call. The total bill for that visit was $861.89, in addition to what we had already paid for the first (incorrect) HVAC diagnosis. Even after paying nearly $1,000, we still had water around the furnace. Fortunately, a friend referred us to her brother-in law. who correctly diagnosed and fixed the issue quickly. In our experience, Cougar misdiagnosed the problem, caused additional damage, and charged us for their mistake. 1. Picture is after Cougar "fixed it." Looked the same as before they "fixed it twice!!! 2. Picture is after our friend's brother-in-law fixed it. 3. Invoice ..notice the invoice. HVAC Tech attempted to shut off angle stop this made the leak worse. 4. What Cougar said caused the leak 5. Where the leak was coming from and friend's brother-in-law located. He dug out around the vent pipe, sealed and fixed a crack in it then finished the job with foam. Water from sprinklers and rain was causing the problem.

This crew Lauden, Nate, Wyatt and Parker are polite, knowledgeable and meticulous about the process and equipment. It is so good to see people who take pride in their trade! This crew was clean and efficient. New furnace and AC. New cap on the chimney. Cleanup was perfect ?? 5 stars plus.

Amazing workmanship with meticulous attention to detail!!!! We had a new AC, furnace and filtration system installed and all the guys did an outstanding job!!! Chris, Zack & Chase came out on a holiday to install our new systems & we are so grateful for them!!! They took great care of our house with meticulous concerns for even the smallest details!!! Would definitely give them all a 5 star rating!! Thank you so much!!