Mercurio's Heating & Air Conditioning

Danni Mayclin on Mercurio's Heating & Air Conditioning

We had a great experience getting central AC added to our home by Mercurio's! It is started on a positive note with an easy online booking system for the estimate appointment. The estimator Steve was a breath of fresh air compared to the guy I had met a week previously from a competitor. Steve arrived on time, inspected the current set-up with my home, and knowledgeably walked me through the options. He also provided a helpful sketch and details that I could provide to my HOA to get the project quickly approved. The installation was promptly scheduled, and Connor and his crew (electricians and installers) did an awesome job on the day of! The entire process was very organized, the team communicated well about what was happening, and they left our home very clean. We are very happy with our new set-up and looking forward to enjoying AC this summer. I would not hesitate to use Mercurio's in the future.

Susi M on Mercurio's Heating & Air Conditioning

Thank you for a great first experience with your plumbing division last week. Thank you for the consistently awesome customer service, Amber, and thank you, Dustin, for an awesome annual plumbing inspection experience! I feel comfortable and confident calling Mercurio's for future plumbing needs. I also need to highlight the HVAC division and rave about the consistently awesome customer service as well as great experiences with the skilled technicians, to include Charles M., Josh H., and Zach H. who have helped me understand and improve my unique HVAC system over the past few months. Everybody with Mercurio's, whether by phone or in person, has been accommodating, competent, and positive in their interactions with me as the customer. I highly recommend Mercurio's membership which includes two annual HVAC visits, as well as one annual inspection for both plumbing and electrical. Thank you, Mercurio's!

Missee Love on Mercurio's Heating & Air Conditioning

Fabulous job as always! Ever since we had a new air conditioning unit put in from an independent owner, we have had constant issues. Finally decided to upgrade the system once again but so worth it!! Our technician, Wayne, was extremely professional, efficient, and very hard working! He got the job done and the system looks amazing!!! Every time I have Mercurios come out to our home, they always do an excellent job! Don’t bother contacting anyone else. Contact Mercurios ASAP to get the job done right! And definitely do not hire ADT for anything to do with heating and cooling. They have no idea and broke my system! I was so happy that Mercurios was able to come the next day!

Jeff Tjernagel on Mercurio's Heating & Air Conditioning

I contracted with Mercurios to connect a generator to my natural gas meter. About a ~15 foot run. Their estimate was for $1607.45. Since the estimate didn't include permitting I asked what the additional cost would be to permit it and was told $300.00. Although cost of the permit was only $55.00 I didn't want the hassle of it, I agreed.

Since I never heard anything from the manager about the permit I went ahead and pulled one myself online.

While the plumber was at the house he told me the cost to permit would be several thousands of dollars. I called the manager who told me the quoted amount was still good ($300) and he would call the plumber to inform him the crazy amount was not for this type of installation.

Before I continue I want to say the plumber was great. Professional and did an outstanding job. I was glad I was able to meet him. I question the management and ethics of the company.

After the line was installed and the generator hooked up (gas on) I called the manager to ask him what to do about the permit. He told me to put it up for final inspection, so I did. The inspector came out to the house, said he wanted to see a leak check and left. Mercurio's should have known the inspector would require a leak check.

I called the manger and informed him a leak check needed to be done and the plumber made a 2nd trip out to the house to install a $15 pressure gage and cap the lines. I put it up for inspection for the leak check and it was bought off.

Once more the plumber came out, removed the caps and pressure gage and reconnected the system. I put it up for final inspection sending pictures to the inspector. Since the inspector we had been working with was out, a new inspector looked at the pictures and wanted the unpainted fittings painted which I did. I then put it up for final inspection and it was bought off.

Mercurio's charged me every time the plumber came to the house. The plumber's cost was not included in the $300 quoted permit cost.

In the end, since I was fed up with the company, I paid $2,374.39
for what was quoted to be 1607.45 + $300 for permit just to put an end to my relationship with Mercuio's. I pulled the permit, painted the fittings smoke grey (as well as my meter) and coordinated the inspections with the county. Not really sure what the $300 was for and the additional $466.94 included an extra trip to the house for the leak check half of which should have been on Mercurio's. When the plumber left the first time the system should have been under test. That would only have required the plumber to come back out to the house one time, not twice.

I ended up paying an extra $766.45 for a poorly managed installation. I consider it bait and switch. I'm quoted one price and get charged three times that amount. If I were to do it again, I'd do it all myself, start to finish.

If you choose this company ensure every single detail is included in the estimate so they can't come back and say you owe them more. I'm just thankful to be done with this installation.

Timothy Banning on Mercurio's Heating & Air Conditioning

Arnold was the best! We ran into two issues during the install. The original heat pump delivered was incorrect, but they were able to redeliver the correct one within a few hours. They also had to pivot to add some equipment so that the furnace and heat pump and thermostat were all communicating correctly. Rich did the electrical and made sure we were happy with the location of the run wiring. Arnold had all the needed items and made sure we were tracking their progress through the day. It took longer than expected but they did an amazing job!