Scott
Julian was our On Time Home Service technician. As with other On Time technicians, we received a call before he arrived saying that he was on his way. We also received a text with his photograph so we would recognize him when he came to the door. I appreciate that this is a common practice with On Time Home Service. Julian arrived on time and was friendly and polite. Before he got to work flushing our tankless water heater, he explained everything that he was going to do and confirmed the quoted price. He drained the water heater, gave it a thorough inspection, and answered all of my questions. Even though the unit had not been flushed in a very long time, he was honest about the fact that it is in good shape and did not require any additional parts or maintenance. As part of the quoted service he inspected every faucet, toilet, shower-head, and spigot inside and outside the house. He tested water pressure, drain pipes, and over-all condition. Once again, he was honest in saying that everything was in good working order. He did not try to add on additional parts or services. I’ve now turned to On Time Home Service for both air-conditioning and plumbing needs. I’m impressed with their customer service and skilled technicians. I will use them again and recommend them to others.