Collins Comfort Masters

I recently had service done by Collins Air, and I want to recognize Paul, the technician who came out. Paul was extremely honest, professional, and knowledgeable. He took the time to clearly explain everything about my AC system in detail so I could fully understand what was going on and what my options were. What I appreciated most was his straightforward approach—no pressure, no upselling, just honest information and excellent service. It’s rare to find technicians who genuinely care about helping the customer, and Paul definitely does. Kudos to Paul and the Collins Air team. Awesome service and a great experience overall. I would definitely recommend them.

I recently had my six-month service completed on my reverse osmosis system, and I want to recognize that the technician who came out did an excellent job. He arrived on time, was very professional, and completed the work efficiently. The service itself was exactly what I expect. For context, I have been a customer of this company for well over 25 years. The reverse osmosis system currently in my home is actually the third generation unit they have installed for me over the years, and the service technicians have consistently been knowledgeable and professional. However, about a week before this most recent service appointment, I received a notice that the price of my annual service contract would be increasing by 37.98%. That is a fairly substantial jump. In fairness to the company, they have not raised prices in many years, so an adjustment was probably inevitable. That said, increasing the rate by nearly 38% all at once is difficult for customers to absorb. In my opinion, smaller incremental increases over time would be easier for long-time customers to plan around and manage. I value the quality of the technicians and the service itself, but I do hope management takes a closer look at how pricing adjustments are handled going forward. As a long-time customer, I will certainly be paying close attention to how rates are managed when my annual plan renews next year.

Cade Witt visited our residence to explain and quote a water softener and reverse osmosis system. After approximately 2 hours of discussing options available from Collins Comfort Masters / All About Water, he provided a quote for the following: R20 & ERO 385-E Bundle (R20 & ERO 385-E Bundle): R20 Refiner & ERO 385-E Reverse Osmosis Bundle. Cade was very knowledgeable about the products and a congenial salesman. He presented us with both the Collins and Costco pricing. Having purchased 2 Lennox HVAC systems using our Costco memberships, we chose to consider the Costco option as our first choice. Thank you, Cade, for an informative and pleasant experience.