Mr. Chill Heating & Air, Inc.

I bought a new mobile home a few months ago from Palm Harbor Homes in Southeast Houston and Mr. Chill is the company they use for their HVAC installs. The installer came in when he said he would and was friendly but as someone who also works in the HVAC trade, as soon as I saw the condenser I told him it wouldn't pass inspection. He brushed me off and said if anything needed to be adjusted he would return to fix it. I said okay, as I can't force him to do anything. He finishes the install and what do you know? It doesn't pass inspection like I told him it wouldn't. Normally this wouldn't have upset me so much but Palm Harbor had already done a terrible job with moving me into the home in a timely manner and the delays caused by this incorrect install made it worse as they kept telling me it had been fixed when it clearly hadn't. The condenser did not have the proper clearance from the wall or from the electrical panel next to it. A few months have gone by and although somehow they said it passed inspection and got the all-clear, the problem was never fixed. The unit is still in the SAME EXACT place where it was from the beginning. What you see in the picture is how the unit remains. Proper clearance is something so basic and I was so disappointed this simple thing which is easy to do right the first time caused such a delay. Aside from this inconvenience which delayed my move-in a couple more weeks, I will give them props and say I've had no issues with my system at all so far. Haven't used the AC too much yet as I moved in around the cooler season, but my heater worked perfectly fine.

Jose was the best ! I've been without heat since last night. I called Mr. Chill and they sent someone ASAP. Jose fixed the issue, explained it to me where I understood and returned heat back in my home !!! With these unusually cold temperatures, it's a blessing!! I would definitely recommend Mr. Chill and I'll call again if needed.

The tech , TONY, that came out to our home today was knowledgeable , respectful and thorough. I can say that he was also on time and called about 30 minutes before he arrived which is so helpful . Highly recommend. Awaiting estimates now to perform work needed with all options to be presented.

I had an excellent experience with Mr. Chill Heating and Air Inc., thanks to Bryce. From start to finish, he was professional, knowledgeable, and respectful of my home. He took the time to explain everything in detail, answered all of my questions, and made sure the job was done right the first time. You can tell he truly cares about his customers and takes pride in his work. If you’re looking for reliable service and someone you can trust, I highly recommend asking for Bryce!