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FeaturedVerifiedHVAC Companies in Walnut Creek, California

OTTER HVAC & ELECTRICAL

Featured in Walnut Creek Today 5.00 (134 reviews)(650) 900-0440

Based in Walnut Creek, OTTER HVAC & ELECTRICAL provides heating and cooling installation, repair and maintenance for homeowners and light-commercial clients across the East Bay. New installation estimates include a load calculation.

Business Highlights
  • It is family-owned.
  • Its technicians are EPA 608, OSHA and NATE certified.
  • Its technicians are not commissioned salespeople.

Service Area

Concord, Walnut Creek, Pleasant Hill, Clayton, Alamo, San Ramon, Danville, Dublin, Pleasanton, Livermore, Lafayette, Orinda, Piedmont, Oakland, Alameda, San Leandro, Berkeley, El Cerrito, Emeryville, San Francisco, South San Francisco and Daly City.

Featured on ProsGrade. OTTER HVAC & ELECTRICAL is one of 7 HVAC companies ProsGrade lists in Walnut Creek, California.

Listing details

10 services listed, including Gas furnace installation and repair, Central air conditioner installation and repair and Heat pump installation and repair. Open weekdays, closed on weekends. Rated 5.0 from 134 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How OTTER HVAC & ELECTRICAL compares with the other 6 HVAC companies on ProsGrade in Walnut Creek, using public Google ratings and review counts.

  • Ranks in the top half of the 7 Walnut Creek HVAC companies on ProsGrade by Google rating and review volume.
  • Rated 5.0 on Google, at or above the 4.9 average of other Walnut Creek HVAC companies on ProsGrade.
  • One of 7 Walnut Creek HVAC companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

10 services
  • Gas furnace installation and repair
  • Central air conditioner installation and repair
  • Heat pump installation and repair
  • Ductless mini-split installation and repair
  • Rooftop package unit installation and repair
  • VRF system installation and repair
  • Ductwork installation and repair
  • Thermostat installation and repair
  • Seasonal HVAC maintenance
  • Commercial refrigeration supportCoolers, freezers, ice machines and walk-ins

Reviews

What customers say

Customers praise professional, courteous service and clear explanations of diagnostic findings and repair options. One customer praised a furnace replacement in a high-up, unusual location; another credited Ali with staying late to get the heating running that day and returning every day for a week to tune the system.

Customer Reviews

Julie Osborne

I had nothing but the best experience with Otter. They replaced my furnace and were total professionals. It couldn't have been an easy job as it was in a high-up, weird location. Very friendly fellows Ali, Mike and Vlad. I would highly recommend them to anyone.
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Robert S.

Otter HVAC clearly prioritizes customer service. I needed cleaning of my gas wall heater and they quickly gave me a fair quote. On inspection they found it needed replacement, all the while being very courteous with clear explanations. I received lower quotes, but after researching the company and my positive experience, I chose Otter. Again, they were courteous and respectful during the replacement, leaving the area well cleaned up. They did a great job on the replacement and our interaction. Highly recommended.
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Paul Keeling

I'd a great experience with Otter HVAC. Roman came out to view my projects and he was very professional, and quoted a good price. Nate came to do the project and he was very friendly, worked efficiently and completed the job beyond my expectations. I finally have 2 TVs with no visible electrical wires and they look so much better now. The only thing I needed to do was spackle and paint. See before pics with red marker highlighting unsightly cables and outlets. And after pics with no visible cables or outlets.
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Frequently Asked Questions

How does OTTER handle repair approvals?

It tests and documents the problem before giving a clear quote; billable repair work starts only after a written or verbal quote is approved.

What do OTTER's maintenance plans include?

Otter Basic and Otter-Pro plans include priority scheduling and thorough system checks.

How often does OTTER recommend professional maintenance?

It recommends professional maintenance at least once a year, ideally before peak heating or cooling season.

Does OTTER offer installation warranty coverage?

The company says coverage of up to 12 years is available on qualifying installs.

Does OTTER consider repairs when replacement is an option?

The company says it does not push replacement when a repair is the better value.