Hugee Corporation

I utilized Hugee to uninstall and reinstall my a/c due to unrelated issues with my pipes house. I found Lovie to have extremely high customer service skills. It was a complicated job in needing to coordinate Hugee’s work with that of DC water contractors who were inconsistent with the timing of the pipe work. Hugee was extremely accommodating with scheduling to get the air conditioner moved in time so the pipe work could occur and was extremely flexible in accommodating the reinstall. Moreover Andre and the other technicians were skilled, ultimate professionals as they did the work in my house. Hugee made a bad situation with DC Water so much better with their very high level of service on the air conditioner. I would give them a 10 out of 5 if I could. They are now my go to air conditioner contractor.

Great family company who is the right size to give you that personal touch to meet your heating and air conditioning needs. Techs are professional and knowledgeable about heating and air conditioning equipment. They perform a thorough job in maintaining your equipment as well as explain all options when it comes to providing the best heating solutions for you particular situation that is within your budget. Office staff are extremely friendly and responsive to the needs of the customer. I highly recommend Hugee Corporation.

Hugee corporation was contracted as the HVAC company for Tripointe homes in DC. They were to provide HVAC services, including installation and maintenance. Multiple units have experienced humidity issues with readings exceeding 70%, some of which have required mold remediation due to excessive humidity. Technicians have visited high-humidity homes reading greater than 50% in homes less than a year old and modified the alerts so that they no longer trigger. On initial move-in, the AC unit in our home did not work. Multiple individuals had to contact Tripointe to request remediation due to humidity issues and concerns about HVAC problems. Their scheduling and arrival times without notice have been an issue, as they often arrive outside of their confirmed appointment time or ask to come at their convenience, even when a technician is servicing another home and can stop by in 10 minutes. I would not recommend this company. Update, a technician came to our house to inspect. They reported everything was fine. They turned off the gas line, which caused our HVAC system to shut off. We called their emergency line, which was specifically set up for us, and the voicemail was full. I called their online emergency number, but I never received a callback. Luckily, we called a secondary team to review and were able to ameliorate the problem, but I again would not work with this company.