Heritage Home Service
Heritage Home Service provides heating, cooling, plumbing, drain cleaning, and electrical work in Auburn, Massachusetts. The company was founded by the Chartier brothers in 1986.
Business Highlights
- Heritage lists Massachusetts license numbers MA LIC #4198, MA ELC LIC #100139MR, and MA SM LIC #524.
- Heritage says its technician-training program includes 150 hours of specialized, hands-on training each year.
- Emergency service is available 365 days a year.
Service Area
Auburn, Worcester, and surrounding communities in Worcester County, Massachusetts.
Featured on ProsGrade. Heritage Home Service is one of 10 HVAC companies ProsGrade lists in Worcester, Massachusetts.
10 services listed, including Heating repair and installation, Heating maintenance and Air conditioner repair. Open 24 hours, 7 days a week. Rated 4.9 from 2,671 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Heritage Home Service compares with the other 9 HVAC companies on ProsGrade in Worcester, using public Google ratings and review counts.
- Ranks in the top 10% of Worcester HVAC companies on ProsGrade by Google rating and review volume.
- Rated 4.9 on Google, at or above the 4.8 average of other Worcester HVAC companies on ProsGrade.
- Has more Google reviews (2,671) than 8 of the 9 other Worcester HVAC companies on ProsGrade.
- One of 9 Worcester HVAC companies on ProsGrade rated 4.7 or higher from at least 10 reviews.
Trust Signals
Phone support and scheduling available 24/7.
Services Covered
10 services- Heating repair and installationFurnaces and boilers.
- Heating maintenanceComprehensive maintenance visits.
- Air conditioner repair
- Air conditioner installationCentral air systems.
- Air conditioner maintenance
- Ductless mini-split repair
- Ductless mini-split installationSingle- and multi-zone configurations.
- Duct cleaningAccessible ductwork.
- Indoor air quality servicesFiltration and humidity control.
- Smart thermostat servicesCompatible heating and cooling systems.
Reviews
What customers say
Customers praise technicians for professional, friendly service and clear explanations; one water-heater customer also highlighted a clean installation. Another customer said basement pipe repairs took about 30 minutes. A furnace customer reported that a schedule change went unannounced after waiting all day without heat before a storm; the furnace was installed the next day, and that customer praised the field workers.
Customer Reviews
Melissa Ferguson
Travis and Davi came to my house today and repaired some pipes in my basement. They did a great job and were done in about 30 minutes. I am very pleased with their work. They were very polite and friendly.
Christine Doucette
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Frequently Asked Questions
What installation protection does Heritage offer?
Heritage says, unless otherwise noted, it will make needed repairs or modifications at no cost for covered Heritage-provided product or workmanship failures for three years after installation, subject to normal operation and annual maintenance. The guarantee terms depend on the installation package.
Does Heritage offer financing?
Heritage offers financing for major service and installation work; example eligible projects include whole-home standby generators and indoor air quality systems.
How does Heritage handle emergency calls late in the evening?
Heritage says it offers emergency heating and cooling service late into the evening every day. It says late-night issues are put on the schedule for the next morning.








