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Heritage Home Service

Featured in Worcester Today 4.90 (2,671 reviews)(508) 500-3199

Heritage Home Service provides heating, cooling, plumbing, drain cleaning, and electrical work in Auburn, Massachusetts. The company was founded by the Chartier brothers in 1986.

Business Highlights
  • Heritage lists Massachusetts license numbers MA LIC #4198, MA ELC LIC #100139MR, and MA SM LIC #524.
  • Heritage says its technician-training program includes 150 hours of specialized, hands-on training each year.
  • Emergency service is available 365 days a year.

Service Area

Auburn, Worcester, and surrounding communities in Worcester County, Massachusetts.

Featured on ProsGrade. Heritage Home Service is one of 10 HVAC companies ProsGrade lists in Worcester, Massachusetts.

Listing details

10 services listed, including Heating repair and installation, Heating maintenance and Air conditioner repair. Open 24 hours, 7 days a week. Rated 4.9 from 2,671 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How Heritage Home Service compares with the other 9 HVAC companies on ProsGrade in Worcester, using public Google ratings and review counts.

  • Ranks in the top 10% of Worcester HVAC companies on ProsGrade by Google rating and review volume.
  • Rated 4.9 on Google, at or above the 4.8 average of other Worcester HVAC companies on ProsGrade.
  • Has more Google reviews (2,671) than 8 of the 9 other Worcester HVAC companies on ProsGrade.
  • One of 9 Worcester HVAC companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Trust Signals

Phone support and scheduling available 24/7.

Services Covered

10 services
  • Heating repair and installationFurnaces and boilers.
  • Heating maintenanceComprehensive maintenance visits.
  • Air conditioner repair
  • Air conditioner installationCentral air systems.
  • Air conditioner maintenance
  • Ductless mini-split repair
  • Ductless mini-split installationSingle- and multi-zone configurations.
  • Duct cleaningAccessible ductwork.
  • Indoor air quality servicesFiltration and humidity control.
  • Smart thermostat servicesCompatible heating and cooling systems.

Reviews

What customers say

Customers praise technicians for professional, friendly service and clear explanations; one water-heater customer also highlighted a clean installation. Another customer said basement pipe repairs took about 30 minutes. A furnace customer reported that a schedule change went unannounced after waiting all day without heat before a storm; the furnace was installed the next day, and that customer praised the field workers.

Customer Reviews

Kevin Lynch

I recently had my hot water heater replaced, and the technician Travis did an excellent job from start to finish. He was professional, punctual, and extremely knowledgeable. He clearly explained the scope of work, walked me through the replacement process, and made sure I understood how the new system operates before leaving. The installation was clean and well-executed. All connections were neatly done, the workspace was left spotless, and everything was tested thoroughly to ensure proper operation. You can tell he takes pride in his workmanship. The entire experience was smooth and stress-free. I would absolutely recommend Travis and Heritage to anyone needing plumbing or water heater services.
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Melissa Ferguson

Travis and Davi came to my house today and repaired some pipes in my basement. They did a great job and were done in about 30 minutes. I am very pleased with their work. They were very polite and friendly.

Christine Doucette

I cannot thank Steve and Chris from Heritage Plumbing enough for getting my water running and drains flowing again! Following a recent cold snap, one of my pipes froze, rendering my laundry room inoperable. When they arrived, they quickly recognized that the pipe was likely not going to be the most challenging part of the operation— It was the 8 inch wide space they would have to squeeze through in order to access it! I was fully braced for them to tell me it was just not going to be possible, but that is not what happened. They shed phones and equipment, took a deep breath, and squeezed in there to assess the situation. In no time they had the water flowing again! The second job was to repair two drains in my bathroom that were continuously clogging. They diagnosed the issues and repaired them both quickly, and my bathroom now smells like it’s brand new with those good, clean pipes! If you have plumbing issues that you have been avoiding, or you’re just not happy with the service you’ve been receiving from your plumber, I cannot recommend Steve and Chris from Heritage enough!!! They are prompt, friendly, respectful, professional, and great at what they do! Thank you for a job incredibly well done!
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Frequently Asked Questions

What installation protection does Heritage offer?

Heritage says, unless otherwise noted, it will make needed repairs or modifications at no cost for covered Heritage-provided product or workmanship failures for three years after installation, subject to normal operation and annual maintenance. The guarantee terms depend on the installation package.

Does Heritage offer financing?

Heritage offers financing for major service and installation work; example eligible projects include whole-home standby generators and indoor air quality systems.

How does Heritage handle emergency calls late in the evening?

Heritage says it offers emergency heating and cooling service late into the evening every day. It says late-night issues are put on the schedule for the next morning.