Heritage Home Service

I recently had my hot water heater replaced, and the technician Travis did an excellent job from start to finish. He was professional, punctual, and extremely knowledgeable. He clearly explained the scope of work, walked me through the replacement process, and made sure I understood how the new system operates before leaving. The installation was clean and well-executed. All connections were neatly done, the workspace was left spotless, and everything was tested thoroughly to ensure proper operation. You can tell he takes pride in his workmanship. The entire experience was smooth and stress-free. I would absolutely recommend Travis and Heritage to anyone needing plumbing or water heater services.

I cannot thank Steve and Chris from Heritage Plumbing enough for getting my water running and drains flowing again! Following a recent cold snap, one of my pipes froze, rendering my laundry room inoperable. When they arrived, they quickly recognized that the pipe was likely not going to be the most challenging part of the operation— It was the 8 inch wide space they would have to squeeze through in order to access it! I was fully braced for them to tell me it was just not going to be possible, but that is not what happened. They shed phones and equipment, took a deep breath, and squeezed in there to assess the situation. In no time they had the water flowing again! The second job was to repair two drains in my bathroom that were continuously clogging. They diagnosed the issues and repaired them both quickly, and my bathroom now smells like it’s brand new with those good, clean pipes! If you have plumbing issues that you have been avoiding, or you’re just not happy with the service you’ve been receiving from your plumber, I cannot recommend Steve and Chris from Heritage enough!!! They are prompt, friendly, respectful, professional, and great at what they do! Thank you for a job incredibly well done!

The workers are excellent. Nathan who came to the house first to assess our broken furnace was excellent, fast, very personable and helpful. Trevor and Thomas the installers were excellent as well, professional and helpful. The electrician was friendly. The girls who answered the phones were all polite and caring. All the folks who do the actual work were great. They get 5 stars! But there is room for improvement in the area of corporate customer communication and follow ups. i.e. after waiting all day with no heat before the big storm, we called them to find out why they did not arrive; turns out they rescheduled our service date / time and did not notify us. There are other examples. After keeping up our phone calls to them we got a new furnace installed the next day. Again the actual workers are rock stars and were excellent and all deserve a raise!

Jordan was efficient, professional and very thorough with checking his work before leaving! He did two projects, including replacing an old leaking gate valve with two new ball valves for my main shutoff (see photo). This will be so much easier if I need to shut off the water in the future. Heritage in general was very responsive to my weekend request (more responsive than other local companies/plumbers) and came highly recommended. I would definitely use Heritage again and would request Jordan if available!