A Cut Above Landscape

The crew was great, and explained what they were going to do in detail. They were very carefull not to run over any sprinklers that I had marked the night before with flags. They appreciated that I had marked them and also that I irrigated my lawn the night before to get good deep plugs. The back yard deck was also cleaned of leaves with their leaf blower which I appreciated very much. Overall very satisfied with their work.

They were easy to schedule with, polite and knowledgeable on the phone. On the day of service, there were frequent text updates to let us know when they were on their way and a tracking app when they were getting close. Hector was incredibly nice and knowledgeable. They provided Sprinkler Winterization quickly and effectively. We will definitely use them again in the future!

I would give 5 stars specifically to the crew with Max, Anthony, and Mario - they were hard workers, very communicative, and really did great work. However the customer service and planning of ACA is lacking. The first crew we had come out (not the names mentioned above) were supposed to do an 8 hour clean-up of our yard (pulling weeds, trimming back overgrown perennials, etc.). They left a bunch of weeds and they ruined several perennials (i.e. taking a hedge trimmer to a rose bush instead of pruning it). Obviously dissatisfied, we contacted customer service who did apologize and give us 4 more hours of service (with the awesome crew mentioned above) which did clean up the yard nicely. The texts they send for when the crews are going to show up have very long ranges which is very hard to plan around, especially when the crews are consistently later than the window provided. I think overall this is a fine company to work with and we will definitely request Max’s crew again, but their management and customer service processes could use some polishing to help support their workers and customers better.

A cut above has let me and my HOA courtyard down. Before A Cut Above Landscape this courtyard had a very lush and green lawn. But only after 2 years the grass is infested with weeds and barren with neglect. I hope this can be fixed but I am afraid that they dropped the ball last year with cutting the grass too low, no wee control and sprinkler maintenance (4 zones were off and needed to be fixed). To this year where the sprinklers haven't been turned on at all, its close to memorial day, and this courtyard lawn is about to be fully ruined. The company knows of this issue for a month and we are still in a position of not knowing when this will be fixed, hopefully before it gets too worse.