Summit City Landscape Supply, Inc.

First, I want to say I truly like summit and appreciate their selection/pricing and typically their customer service. However, we recently completed a large project and they utterly dropped the ball. As our final choice on a nearly year long project, we went with cut limestone for the bench seats on our patio. We realize this is a porous, natural stone. But when they cut it they placed it face down on pallets before delivery. It sat this way for a week while awaiting delivery. This caused two issues. First, it became discolored due to contact with the wood. Second it was scratched by nails in the wood. When we made them aware of these issues they ignored us and tried to blame us. We honestly didn't want a refund or discount, just an apology. We were shocked, after having been loyal customers for over a decade, to have every excuse possible thrown at us rather than just saying sorry. They said they would send someone out to see if there was anything that could be done to help the discoloring but no one ever came. I recommend using them for your home and landscape needs because we have had far more good transactions than bad. But I am still beyond disappointed with this experience.