Jon C Irby Landscaping LLC

DO NOT USE FOR LANDSCAPING! I live in the Verado neighborhood where our HOA uses this company for our landscaping. It's been nothing but lazy and poor work over the years I lived here. Recently there was a little hole in my white vinyl fence and some deep scratches (a few feet wide). It took almost too months of back and forth to get one of his workers to come out and they only replaced the board that had the small hole. The HOA and Jon Irby felt the deep scratches were not caused by his workers. They are right next to each other, how ridiculous that Jon Irby would try to get out of fixing a mistake his employees made. I don't even have any equipment that would cause that as the HOA doesn't allow us to mow ourselves. Even after his employee came to replace the fence board, he left multiple piles of broken vinyl shards on the ground and I have dogs. How hard is it to clean up after yourself. Other quality issues include - Edging always sucks, they don't take the time to get in the corners - Constantly leave piles of cut grass that fall out of their lawn mower - Often misses sections when cutting If you have the option to choice your landscaper, I HIGHLY recommend to keep looking.

Let me start off by saying that the tree selection and plant selection at this location is amazing. The customer service from the manager sucks. We bought four trees and paid to have them planted so that we would get a guarantee for the life of the tree till December and we bought them in May. The installers broke a sprinkler line and because the sprinklers weren’t pressurized we didn’t find out until that evening when we turned the sprinklers on. I tried three times to contact them by phone the next morning and they did not return my calls. Finally I got a call back late afternoon. I explained the situation and that we just wanted the tree removed so we could fix the sprinkler line. She said she didn’t have anybody available that she’d have to talk to John and see what they could do; then the next day, after suggesting that I just water everything by hand, she texted me and said the installers are on the way to remove the tree. Just note that if we removed the tree ourselves, it would void our warranty on the tree. My husband rescheduled an appointment so he would be here when they arrived and they never showed up and we’ve been ghosted. We called, we texted, we’ve even gone into the location and asked to speak to her again and we were told “this is her day off she’s not available. I’ll give her the message” but we never got a call back and we had to dig up the tree a month later ourselves and try to replant it and the tree died. The tree cost us $425 and $200 to install it. We did our best to give it the upmost care but it went into shock and died so now we’re out $625 and they could care less. If you want to purchase products from John Irby do so at your own risk but don’t think that’s gonna come with a guarantee and don’t think that after they get your $2700 that they’re going to give a crap about you because they’re not